Ramp Agent (Customer Service Agent) - MSP

Delta Air Lines; Minneapolis (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

Join an innovative team at a leading airline as a Ramp Agent, where you will play a crucial role in ensuring the safe and timely arrival of baggage and cargo. This entry-level position offers immense growth opportunities with direct mentorship from leadership. You'll enjoy a competitive starting pay, a sign-on bonus, and a variety of benefits designed to support your well-being and career development. Embrace a culture that values teamwork, integrity, and resilience while working in a dynamic environment that keeps you engaged and challenged. If you're ready to take off in your career, this is the perfect opportunity for you.

Benefits

Competitive salary

401(k) with company contributions

Paid time off

Comprehensive health benefits

Family care assistance

Holistic Wellbeing programs

Flight privileges

Career development programs

Community service opportunities

Employee discounts

Qualifications

• Must have a valid driver's license and be at least 18 years old.
• Ability to lift bags weighing between 50 and 70 pounds occasionally.

Responsibilities

• Safely load, unload, and transport baggage and cargo to/from aircraft.
• Operate ground equipment and ensure timely connections.

Skills

Customer Service

Safety Awareness

Basic Digital Literacy

Physical Fitness

Education

High School Diploma or GED

Tools

Baggage Scanners

Ground Equipment (tugs, belt loaders)

Job description

How you'll help us Keep Climbing (overview & key responsibilities)

PLEASE READ: We are testing a new application process. Please visit this link and complete the steps to be considered for the role. After you click the application button, we'll ask a few basic questions about yourself. These questions will take 3 minutes to complete. You may apply directly from your phone, tablet, or desktop computer.

Ramp Agents hired to work at the MSP airport receive a $2,500 sign-on bonus after one year of employment (effective June 1, 2023).

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Ramp Agents to join the Delta family. As a Ramp Agent, you will work with an innovative team whose common goal is to ensure that our customer's baggage and cargo arrive safely and on time. The Ramp Team has a direct impact in driving a positive customer experience.

This is an entry-level position with immense growth opportunities. We’ll provide the tools to reach your career goals through direct mentorship from leadership. Whether you want to stay within the operation or explore another avenue at Delta, we’ll help you keep climbing.

The starting pay for Ramp Agents in Minneapolis, MN is $18.90 per hour. Additional pay increases occur regularly through 10.5 years.

HOW YOU’LL HELP US KEEP CLIMBING

Your shift will vary between 20 to 40 hours per week, including afternoons, evenings, weekends, and holidays. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50 pounds. Ramp Agents are comfortable working in confined spaces and on their knees for an extended period in aircraft bins. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• Demonstrates that privacy is a priority when handling personal data.
• Embraces a diverse set of people, thinking, and styles.
• High School diploma, GED, or equivalent.
• Must be at least 18 years of age.
• Must have a valid driver’s license.
• Must be proficient in English.
• Possess basic digital literacy.
• Ability to occasionally lift bags weighing between 50 and 70 pounds.
• Pass a post-offer pre-employment drug test.
• Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
• Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
• Be authorized to work in the U.S.
• Must wear required, company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

Delta Air Lines is an equal opportunity employer/Affirmative Action employer including disability/veteran and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements.

What will give you a competitive edge (preferred qualifications)

• N/A