Ramco InnovationsTM Application Engineer

Isupark; West Des Moines (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

Isupark is seeking an Application Engineer to provide pre and post-sales support for Ramco products. This role includes assisting in product integration, conducting training sessions, and maintaining customer relationships. The ideal candidate should have a degree in a technical discipline and relevant industry experience.

Responsibilities involve technical product presentations, troubleshooting, and ensuring customer success through effective solutions.

Qualifications

• Experience with motion control solutions involving various technologies.
• Minimum 1-3 years of industry-related experience.
• Must possess a valid driver's license and approved motor vehicle record.

Responsibilities

• Provide pre-sales and post-sales technical support.
• Assist sales associates with bills of materials and quotations.
• Maintain relationships with key customers and suppliers.
• Travel to customer sites as required.

Skills

Application support

Technical training

PLC programming

Customer relationship management

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

Automation products

HMI systems

Job description

As part of the advanced technical team at Ramco Innovations, the application Engineer provides pre and post-sales support to internal and external customers on the application, integration and use of Ramco products, including: pre-sales presentation of products, technologies and solutions, application concepts, product selection, application design, support integration of Ramco products into existing systems, communications support, sizing installation support, training, programming, design concepts, proof of concept, debugging and troubleshooting.

• Provide pre-sales and post-sales technical support on assigned product lines.
• Assist sales associates with preparation of accurate bills of materials and quotations for products, systems, and technical services.
• Assist with the demo process (build, dispatch, maintain) for use by other technical support staff, outside sales, and customers.
• Establish and maintain positive working relationships with key customers and suppliers.
• Develop and conduct product training/information sessions.
• Will attend vendor training to maintain a high level of product and vendor knowledge.
• Recommend alternate products based on cost, availability, or specifications.
• Additionally, the AE supports enhanced services through advanced solutions, plc programming, motion and motor control, and value added engineering to drive customer success and business growth.
• Travel to customer sites.
• Perform all other duties as assigned.

Qualifications/Requirements:

The ideal candidate will be an experienced self-starter capable of identifying, sizing, selecting, and quoting single and multi-axis motion control solutions involving all motion technologies on our line card (mechanical positioners and components, robotics, gearboxes, servos, steppers, motion/machine controls, AC & DC drives and motors, feedback devices and value add services). Experience with automation products (sensors, PLC’s, HMI’s) is also highly desirable. Bachelor’s degree (BSME or BSEE preferred) in a technical discipline preferred with a minimum of 1-3 years industry related experience or equivalent combination of education and experience. Must possess a valid state motor vehicle operator’s license and maintain an approved motor vehicle record (MVR)