Case Manager (SSVF)

Insight Housing; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Free dental & vision

Paid holidays

Retirement plan with match

Paid training

Parental leave

Flexible spending accounts

Pet insurance discount

Affordable health insurance

Job summary

Insight Housing seeks a Case Manager to support veterans and homeless families. Under supervision, you will provide housing stabilization services, coordinate referrals, and connect participants to VA benefits and community resources.

You will maintain client files, conduct home visits, and collaborate with Housing Specialists to develop action plans and budgets. Excellent communication and crisis intervention skills are essential.

Qualifications

• High school diploma required; BA in Social Services or related field a plus.
• CPR/First Aid training required.
• Experience serving homeless populations preferred.
• Proficient with HMIS data systems.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate SSVF intake and eligibility for new referrals.
• Provide outreach to homeless Veterans.
• Maintain a client caseload and conduct housing/stability services.
• Develop budgets and service plans with each Veteran client.
• Maintain and secure comprehensive case files and HMIS records.

Skills

CPR/First Aid

MS Office

Communication

Crisis intervention

Outreach

Education

Bachelor's degree in Social Services or related field

Tools

HMIS

MS Office

Job description

Compensation: $28.32-$30.02 DOEE

• Free Dental & Vision
• 19 Paid Holidays- Including 3 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• and many more!

Compensation: $28.32-$30.02 DOEE

This position is 100% federally funded and is not impacted by recent City of San Francisco budget reductions. Funding for this role is secured and independent of city appropriations.

Benefits

• Free Dental & Vision
• 19 Paid Holidays- Including 3 Mental Health Days
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive and sustainable housing solutions.

Program Overview

A Pathway to Housing for Homeless Veterans- Insight Housing Roads Home program assists low-income Veteran families experiencing homelessness to attain housing placement and housing stability. The program provides street and venue-based outreach, case management, permanent housing placement, temporary financial assistance, employment assistance, and assistance in obtaining VA and other benefits. The program will work with all participants to develop and carry out action plans that improve their health and wellness.

Position Summary

Under supervision of the Program Manager, the Case Manager is responsible for the provision of case management and housing stabilization services to homeless Veteran families. The Case Manager provides a variety of services to address housing barriers and to increase housing stability, including service coordination to ensure that participants are connected to the VA and other necessary supportive services.

Essential Duties And Responsibilities

• Coordinate SSVF client intake process; conduct initial assessment and eligibility determination for all new client referrals; create and maintain new client files electronically.
• Provide street and venue-based outreach to homeless Veterans.
• Maintain a client case load as assigned.
• Provide intensive housing and vocational case management to Veterans and their families.
• Conduct home visits as assigned.
• Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.
• Collaborate with the Housing Specialist to maintain positive relationships with landlords.
• Develop individual budgets and service plans with each Veteran client.
• Provide service coordination and linkage including: Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.
• Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment/education issues.
• Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.
• Provide crisis intervention as needed.
• Maintain and secure comprehensive case files; prepare and submit all programmatic reports as required.
• Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet client needs, community needs, funding requirements and Insight Housing Mission.
• Co-facilitate housing clinics, groups and other HCMT activities.
• Maintain HMIS database records, including client intakes, program entry and program exit; ensure that all data is entered into HMIS within 24 hours of service delivery.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of HIPAA certification standards.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned.
• Complete and submit timesheets in a timely and accurate manner.
• Work within the framework of Insight Housing’s Code of Conduct.
• Perform other tasks as assigned.

Qualifications, Skills, And Abilities

• High school required. Bachelor’s degree in Social Services or related field a plus.
• Ability to complete CPR/First Aid Training.
• 1 year experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues, required. Translatable military experience, relevant internship and volunteer experience, or administrative experience will be considered. Prior Customer service, mentorship, administrative, extensive documentation, or experience providing life training skills or eligibility advisement in military will be considered.
• Proficient in use of computer and Microsoft office suite (Word, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus
• Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

• Must be able to receive and maintain criminal records clearance.

Physical Requirements

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
• May be occasionally required to stoop, kneel, or crouch.
• May be required to lift or move up to 50 lbs.

Insight Housing is an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.