Raleigh-Based Senior Customer Success Leader (Onsite)

Rezilient Health; United States; On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Generous PTO

Paid family leave

Comprehensive medical, dental, and vision insurance

Stock options

Job summary

Rezilient Health is looking for an experienced Customer Success Manager in Raleigh. The role involves driving member engagement, collaborating with healthcare partners, and translating data into actionable insights. The ideal candidate will have 5-7 years of healthcare account management experience and proven results in improving utilization. This position offers competitive compensation and a supportive team culture focused on innovative healthcare solutions.

Qualifications

• 5-7 years of experience in customer success or healthcare account management.
• Proven experience improving engagement in healthcare environments.
• Excellent communication skills for diverse audiences.

Responsibilities

• Drive member engagement outcomes for Raleigh-based partnerships.
• Build and maintain KPIs tracking for engagement metrics.
• Serve as primary onsite representative and point of contact.

Skills

Data-driven mindset

Excellent communication skills

Relationship-building

Organizational skills

Tools

Salesforce

HubSpot

Notion

Job description

Rezilient Health is looking for an experienced Customer Success Manager in Raleigh. The role involves driving member engagement, collaborating with healthcare partners, and translating data into actionable insights. The ideal candidate will have 5-7 years of healthcare account management experience and proven results in improving utilization. This position offers competitive compensation and a supportive team culture focused on innovative healthcare solutions.