Railway Ticket Agent — Guest Reservations

External Career Site; North Dakota; On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Free gym and pool access

Free train tickets

Free entry to Bearizona

Exclusive retail and dining discounts

The adventure of a lifetime!

Job summary

Grand Canyon Railway and Hotel is seeking a friendly, customer-focused Railway Ticket Agent to ensure smooth daily operations at the Ticket Counter, batch and issue tickets, confirm reservations, and assist guests with travel plans.

This part-time role combines guest service with basic reservation tasks, phone handling, and cash procedures, while offering benefits like free train tickets and gym access. Join a welcoming team within the Xanterra Travel Collection.

Qualifications

• Must be at least 16 years of age.
• One year of customer service experience.
• One year of cashier experience.
• One year of computer experience.

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Daily batching: printing tickets, verifying special requests, processing reservations.
• Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park.
• Greet walk-up guests and make new reservations.
• Professionally communicate with all guests about the daily operation and schedule of the train.
• Answering phones and professionally making phone reservations.
• Provide information and offer additional services to guests to enhance their stay.
• Follow all cash handling policies and procedures.
• Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
• Maintains organization and flexibility in carrying out daily job duties.
• Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
• Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
• Other duties as assigned.

Skills

Customer service

Cashier

Computer skills

Tools

Reservation systems

Job description

Grand Canyon Railway and Hotel is seeking a friendly, customer-focused Railway Ticket Agent to ensure smooth daily operations at the Ticket Counter, batch and issue tickets, confirm reservations, and assist guests with travel plans.

This part-time role combines guest service with basic reservation tasks, phone handling, and cash procedures, while offering benefits like free train tickets and gym access. Join a welcoming team within the Xanterra Travel Collection.