Rail Systems Technical Support Engineer — Reliability & Safety

Alstom; Town of Texas (WI); On-site; USD 85,000 - 125,000; Full time

Job summary

Alstom in Dallas, TX is seeking a full-time onsite Technical Support Engineer to apply engineering expertise across rail systems. You will work with operations, reliability boards, and engineering teams to drive improvements, reduce maintenance costs, and ensure safety compliance.

You will lead cross-functional projects, perform incident root-cause analyses, and support day-to-day operations while expanding knowledge of Wayside systems such as ATC and wireless networks.

Qualifications

• Degree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.
• Experience or understanding of Operations of Signaling and Networks.
• Knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.
• Familiarity with fleet maintenance or asset management environments.
• A certification or communication skill: Demonstrated project planning/management skills, governance, and execution.
• Problem-solving abilities, including experience with root cause analysis techniques.
• Understanding of key engineering processes such as risk assessments and Field Requests.
• Relevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.

Responsibilities

• Develop engineering changes to improve Wayside/system reliability and reduce maintenance costs.
• Lead improvement projects to reduce train maintenance and operation costs while ensuring compliance with maintenance regimes and regulations.
• Plan and ensure delivery readiness (BOMs, work instructions, configuration) for planned maintenance activities.
• Support customer variation orders and risk management to enhance safety and profitability.
• Conduct incident root cause analysis and performance attribution per railway standards.
• Support reliability boards in containment and countermeasure implementation.
• Assist day-to-day operations teams, including on-call during nights as needed.
• Maintain strong knowledge of Wayside systems (ATC, Wireless Mesh/Radio, Guideway) and rolling stock policies.

Skills

CS/Engineering degree

Signaling operations

Wayside systems knowledge

Fleet maintenance familiarity

Project planning/management

Root cause analysis

Engineering risk assessment

Public transportation experience

Education

Bachelor's degree in CS/Electrical/Industrial Engineering

Tools

ATC systems

Wireless Mesh Networks

Guideway Switches

Job description

Alstom in Dallas, TX is seeking a full-time onsite Technical Support Engineer to apply engineering expertise across rail systems. You will work with operations, reliability boards, and engineering teams to drive improvements, reduce maintenance costs, and ensure safety compliance.

You will lead cross-functional projects, perform incident root-cause analyses, and support day-to-day operations while expanding knowledge of Wayside systems such as ATC and wireless networks.