Onsite Rail Systems Support Engineer – Dallas

Alstom

Dallas (TX)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Job summary

Alstom in Dallas, TX is seeking a full-time onsite Technical Support Engineer to join our rail systems team. You will apply engineering and technical support expertise to enhance safety, reliability, and efficiency across Wayside equipment and signaling networks.

You’ll work with operations, reliability boards, and engineering colleagues on maintenance-planning, incident analysis, and improvement projects. The role demands a degree in a relevant field and hands-on experience with ATC, wireless

Qualifications

Degree in Computer Science, Industrial Engineering, Electrical Engineering, or equivalent experience.
Experience or understanding of Operations of Signaling and Networks.
Knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, and Guideway Switches.
Familiarity with fleet maintenance or asset management environments.
A certification or communication skill: Demonstrated project planning/management skills, governance, and execution.
Problem-solving abilities, including experience with root cause analysis techniques.
Understanding of key engineering processes such as risk assessments and Field Requests.
Relevant engineering experience in similar industries (e.g., public transportation) with some management responsibilities.

Responsibilities

Developing and delivering engineering changes to improve Wayside/system reliability performance, reduce maintenance costs, and deliver customer variation solutions.
Leading improvement projects to reduce train maintenance and operation costs while ensuring compliance with the specified fleet maintenance regime, legislation, and controls such as concessions.
Planning and ensuring delivery readiness (including BoMs, work instructions, and configuration) for planned maintenance activities as defined by the Vehicle Maintenance Schedule.
Helping to implement customer variation orders, train presentation/customer ambiance improvements, and managing risks and opportunities to enhance safety, reliability, and profitability.
Conducting incident root cause analysis and performance attribution in accordance with railway group standards (e.g., ‘The Rule Book’).
Supporting the Project Reliability Board to implement containment and countermeasures on identified key reliability failure modes.
Supporting day-to-day operations teams in resolving fleet issues, including participating in out-of-hours on-call or night shift duties as part of a roster.
Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks, Wireless Radio, Guideway Switches, and rolling stock maintenance policies.
Driving cross-functional projects autonomously and adapting to changing needs of the business.