Radiopharma Customer Fulfillment Specialist

NorthStar Medical Radioisotopes; Beloit (WI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Paid holidays and PTO

Bonus plan

Equity Incentive Program

Job summary

NorthStar Medical Radioisotopes seeks a Customer Operations Coordinator in Beloit, WI to support order fulfillment, data entry, and coordination with internal teams to ensure accurate and on-time delivery.

You will maintain customer records, process orders in ERP, monitor statuses, and generate routine reports with a focus on accuracy and customer satisfaction in a fast-paced radiopharmaceutical environment.

Qualifications

• High school diploma or equivalent required; associate degree in Business, Customer Service, Supply Chain, Logistics, or a related discipline preferred.
• One or more years of experience in order entry, data entry, customer service, administrative support, logistics, or related business support role preferred.
• Equivalent combination of education and experience may be considered; strong attention to detail, accuracy, organization, and multitasking in a fast-paced environment.

Responsibilities

• Support inquiries related to orders, shipments, deliveries, invoices, documentation, and general account administration, escalating as needed.
• Enter, process, verify, and maintain customer orders, purchase orders, delivery requirements, and customer account information in the ERP system.
• Monitor order status and provide routine updates regarding delivery schedules, delays, and documentation needs for customers and internal stakeholders.
• Coordinate with Logistics, Operations, Commercial, Accounting, and Quality teams to support timely order fulfillment and accurate documentation.
• Generate routine customer reports and assist with account setup and onboarding activities.

Skills

Order entry

Data entry

Customer service

Coordination

Education

High school diploma or equivalent

Associate degree preferred

Tools

ERP systems

CRM software

Microsoft Excel

Job description

NorthStar Medical Radioisotopes seeks a Customer Operations Coordinator in Beloit, WI to support order fulfillment, data entry, and coordination with internal teams to ensure accurate and on-time delivery.

You will maintain customer records, process orders in ERP, monitor statuses, and generate routine reports with a focus on accuracy and customer satisfaction in a fast-paced radiopharmaceutical environment.