Clinical Quality Support Specialist

TriWest Healthcare Alliance; Phoenix (AZ); Remote; USD 39,000 - 41,000; Full time

Job summary

TriWest Healthcare Alliance is seeking a Clinical Quality Support Specialist to provide non-clinical support for the Clinical Quality Department. The role involves managing documentation, ensuring quality services, and supporting departmental activities. Applicants must be U.S. citizens and able to pass a DOD background check, with a strong focus on customer service and administrative duties.

Benefits

Medical, Dental and Vision Coverage

Generous paid time off

401(k) Retirement Savings Plan with matching

Tuition reimbursement

Paid volunteer time

Qualifications

• 3+ years administrative experience in a medical office or equivalent.
• Proficient in Microsoft Office suite.
• Ability to work with multiple software programs.

Responsibilities

• Manages incoming and outgoing correspondence.
• Orders/receives medical records for PQI.
• Maintains CQM department files to meet confidentiality requirements.

Skills

Microsoft Excel

Communication Skills

Customer Service

Organizational Skills

Multi-tasking

Education

High School Graduate or G.E.D.

Associates Degree in Business or Administrative Services

Tools

Microsoft Word

Microsoft Outlook

Microsoft OneNote

Job description

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Profile

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

This position works under the direction of the Manager, Clinical Quality to provide non-clinical support for the Clinical Quality Department. Manages incoming and outgoing correspondence. Prepares documents and compiles data for meetings and workgroups. Tracks and conducts follow up to obtain requested documents for PQI review or focused studies.

Education & Experience

Required:

• High School Graduate or G.E.D. o 3+ years administrative experience or equivalent o Experience in a medical office, health insurance, or managed care organization o Proficient with Microsoft Excel, Word, Outlook o Ability to work in a multiple software programs
  
  

Preferred

• Associates Degree in Business or Administrative Services o Medical terminology o Microsoft OneNote experience o Letter writing Experience
  
  

Key Responsibilities

• Orders/receives medical records for Potential Quality Issues (PQI and CQM Department activities according to desk procedures, conducts follow-up telephone calls to providers, and completes other processes to resolve missing documents.
• Obtains, prepares and distributes materials for quality meetings. Workgroups and projects as directed o Maintains all CQM department files to meet TriWest confidentiality and security requirements. o Processes invoices for medical records received. Follows up, as needed, with the Finance/Accounting Dept. o Processes incoming and outgoing mail and faxes, correspondence for overnight or certified delivery, and other mailing needs. o Participates in department meetings and work groups, serving on quality improvement committees as needed. o Performs other duties as assigned. o Regular and reliable attendance is required. o Supports department activities for Provider Credentialing Committee
  
  

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Working knowledge of functional TriWest departments and locations, Ability to work with sensitive and confidential information in the appropriate manner, Proficient at Excel, PowerPoint, and Word.

Working Conditions

Working Conditions

• Works in a standard office environment, with no travel
• Extensive computer work with prolonged sitting
• May require occasional evening meeting attendance
  
  

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
  
  

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $39,000 to $41,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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