Radiology Scheduling Specialist II - Contact Center

Henry Ford Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit, MI is seeking a Contact Center Advocate I to handle multi-channel calls in a busy hospital call center, engaging with physicians, administrators, patients and other stakeholders, and serving as a welcoming front door to build loyalty and trust. Qualifications include a high school diploma or GED, two years of customer service experience; an associate degree is preferred.

Proficiency with EPIC and good Microsoft Office skills are desired.

Qualifications

• High school diploma or GED required; two years of customer service experience.
• Associate degree preferred; HFHS experience helpful; EPIC proficiency expected.
• Strong communication and listening skills; ability to make sound decisions.

Responsibilities

• Handle multi-channel contacts from patients, physicians, and staff.
• Act as welcoming front door for callers to build loyalty and trust.
• Support HFHS operations within a busy Contact Center.

Skills

Customer service

Communication

Listening skills

Decision making

Education

High school diploma or GED

Associate's degree preferred

Tools

EPIC

Microsoft Office

Job description

Henry Ford Health in Detroit, MI is seeking a Contact Center Advocate I to handle multi-channel calls in a busy hospital call center, engaging with physicians, administrators, patients and other stakeholders, and serving as a welcoming front door to build loyalty and trust. Qualifications include a high school diploma or GED, two years of customer service experience; an associate degree is preferred.

Proficiency with EPIC and good Microsoft Office skills are desired.