Sr. Practice Assistant - Radiation Oncology

Partner's Healthcare; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Benefits offered by this job

Hybrid work after onboarding

Onsite at 75 Francis Street

Job summary

Mass General Brigham in Boston is seeking a Sr. Practice Assistant in Radiation Oncology to serve as the primary scheduler for a physician group, coordinating appointments, managing complex patient needs, and ensuring an exceptional patient experience.

This role supports the smooth operation of the clinic and requires multitasking across scheduling, registration, and billing tasks. The position demands strong organizational skills, the ability to handle a high volume of tasks, and confidence

Qualifications

• High School Diploma or equivalent required.
• NoExperience: role cannot substitute experience for degree.

Responsibilities

• Schedule patient visits and manage appointments in EPIC.
• Assist with check-in/check-out duties and patient billing forms.
• Provide scheduling, registration, and billing system support to staff.
• Triage routine inquiries and communicate effectively with patients and families.

Skills

MS Office

Outlook

Time management

Communication

Customer service

Education

High School Diploma or Equivalent

NoExperience accepted in lieu of degree

Tools

EPIC

Job description

Job Summary

Join a compassionate and dedicated Radiation Oncology team where you'll play a vital role in supporting patients throughout their cancer care journey. As a Sr. Practice Assistant, you'll serve as a primary scheduler for a physician group, coordinating appointments, managing complex patient needs, and ensuring an exceptional patient experience. This fast-paced role requires strong organizational skills, the ability to prioritize a high volume of tasks, and confidence working independently. Ideal candidates are empathetic problem-solvers who excel at customer service, communication, and de‑scaling challenging situations while supporting patients and families during emotionally difficult times. Following an onsite training period, this position offers a flexible schedule and the opportunity for a hybrid work arrangement based on team needs.

Summary

Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and triage matters appropriately. Process patient billing forms and scan documents to patient medical record (EPIC). Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results. Additional responsibilities as assigned.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

NoExperience

Knowledge, Skills and Abilities

- Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint. - Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing. - Ability to use the phone system, manage more non‑routine phone calls, and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively. - Understanding written sentences and paragraphs in work‑related documents, corresponding and communicating with others clearly and effectively (including composing/editing e‑mails, memos, and letters), and taking complete and accurate messages. - Managing one's own time and the time of others. - Well‑organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems. - Ability to proofread and edit written documents.

Additional Job Details (if applicable)

• Remote Type Hybrid
• Work Location 75 Francis Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $19.37 - $27.71/Hourly
• Grade 4At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.