Radiology Revenue Cycle: Client Success Lead

Ventra Health, Inc.; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Performance-based incentive

Referral bonus

Job summary

Ventra Health is seeking a Manager, Client Success to serve as the liaison between Ventra Health and clients, managing accounts to maximize collections and provide contracted services. You will work with patients, doctors, admins, and executives to resolve escalated issues and ensure client satisfaction.

The role involves leading meetings, mentoring staff, monitoring performance metrics, and collaborating across finance, HR, credentialing, and compliance.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in business, healthcare management, or related field preferred.
• 3–5 years of healthcare, revenue cycle management, or related experience required.

Responsibilities

• Conduct face-to-face meetings with clients to review performance and satisfaction.
• Serve as clients' primary contact and coordinate with internal teams for issue resolution.
• Facilitate internal/external meetings and maintain client success documentation.
• Review data and monitor client workflows to ensure timely completion of steps.
• Prepare/review reports and ad-hoc analyses for internal/external purposes.
• Analyze client success metrics and escalate issues to resolve client concerns.
• Recommend process improvements based on data review.
• Collaborate with finance/HR/cred./compliance when Practice Administration services are used.
• Oversee payor contract negotiations/renewals with care teams where applicable.
• Mentor and grow assigned Client Success staff where applicable.
• Ensure compliance with healthcare and security regulations.
• Assist with new client implementation.
• Perform special projects as assigned.

Skills

Client communications

Leadership

Project management

Data analysis

Regulatory understanding

Cross-functional collaboration

Education

High School Diploma or GED

Bachelor’s Degree in business/healthcare management

Tools

Outlook

RCM software

Job description

Ventra Health is seeking a Manager, Client Success to serve as the liaison between Ventra Health and clients, managing accounts to maximize collections and provide contracted services. You will work with patients, doctors, admins, and executives to resolve escalated issues and ensure client satisfaction.

The role involves leading meetings, mentoring staff, monitoring performance metrics, and collaborating across finance, HR, credentialing, and compliance.