Radiology Patient Care Coordinator - Referrals & Scheduling

UnitedHealth Group; Albuquerque (NM); Presencial; USD 25 000 - 44 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Resumo da oferta

UnitedHealth Group is seeking a Patient Care Coordinator in Albuquerque, NM. The role centers on coordinating radiology referrals, managing intake for members, and maintaining records under the supervision of the Referral Management Center Supervisor.

Typical schedule is Monday–Friday, 8am–5pm MST, with coverage at multiple clinics as needed. You will work with hospitals and clinics to process referrals and authorizations, triage cases for Clinical Coverage Review, and support the clinical team

Qualificações

• High School Diploma/GED required.
• 1+ years of customer service experience in a healthcare setting.
• Intermediate level of proficiency in Microsoft Office applications including Excel, Word, and Outlook.

Responsabilidades

• Manage the internal/external referral process and daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines.
• Manage administrative intake of members
• Maintains department records as requested by supervisor, department director and/or other regulatory agencies
• Receives all requests for exam (CD) and check out; processes requests and prepares CD check-out requests according to protocol
• Receives and processes in the RIS all outside facility in-coming exams; downloads outside facility exams in PACS; prepares and processes exams for return to facility or patient
• Processes in all returned exams; maintains CD files and purges outdated exams; requests pertinent prior exams as needed
• Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members/providers
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
• Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
• Handle resolution/inquiries from members and/or providers
• This is a high volume, customer service environment with a need for efficiency, productivity and thoroughness over the phone; ability to work a flexible schedule including evenings
• Performs all other related duties as assigned

Conhecimentos

Customer service

MS Office

Formação académica

High School Diploma/GED

Descrição da oferta de emprego

UnitedHealth Group is seeking a Patient Care Coordinator in Albuquerque, NM. The role centers on coordinating radiology referrals, managing intake for members, and maintaining records under the supervision of the Referral Management Center Supervisor.

Typical schedule is Monday–Friday, 8am–5pm MST, with coverage at multiple clinics as needed. You will work with hospitals and clinics to process referrals and authorizations, triage cases for Clinical Coverage Review, and support the clinical team