Radiology Front Desk & Care Coordination Specialist

US-Department-of-Veterans-Affair; Monterey (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

VA Palo Alto Health Care System is seeking an Advanced Medical Support Assistant for the Radiology Service. The AMSA will serve at the front desk, representing the initial patient contact with radiology and helping coordinate imaging appointments and access to care.

The role requires strong communication, organizational skills, and the ability to work within an interdisciplinary team to support efficient patient throughput across clinics.

Qualifications

• High school diploma or GED equivalency.
• US citizenship is required for employment.
• English language proficiency as mandated by policy.
• No professional licensure or certification is required for this entry-level role.
• Foreign education may be evaluated for creditability if applicable.

Responsibilities

• Coordinate clinic appointment availability to support patient flow.
• Manage patient secure messaging and communications with care teams.
• Enter and maintain accurate information in electronic health records.
• Assist communications during inpatient to outpatient transitions as needed.
• Support multi-clinic access to care and follow-up coordination.

Skills

Coordination skills

Scheduling

Communication

EHR proficiency

Customer service

Education

High school diploma or GED

Job description

VA Palo Alto Health Care System is seeking an Advanced Medical Support Assistant for the Radiology Service. The AMSA will serve at the front desk, representing the initial patient contact with radiology and helping coordinate imaging appointments and access to care.

The role requires strong communication, organizational skills, and the ability to work within an interdisciplinary team to support efficient patient throughput across clinics.