Reception Desk Representative, Radiology (Per diem)

Beth Israel Lahey Health; Boston, Northern (MA, KY); Hybrid; USD 29,000 - 39,000; Part time

Job summary

Beth Israel Deaconess Medical Center in Boston, MA is seeking a Reception Desk Representative (per diem) to support the Radiology Department. You will greet patients, schedule and check in/out appointments, and ensure accurate demographic and billing data are captured.

Strong customer service and communication skills are essential. The role emphasizes independent problem solving, adherence to guidelines, and ability to triage or escalate as needed while maintaining a professional environment in

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1–3 years in a customer service role.
• Excellent active listening, problem solving, and composure in stressful situations.
• Attention to detail, strong verbal communication, and keyboarding skills.
• Medical terminology knowledge.
• Able to work independently and as part of a team; strong interpersonal skills.
• Basic computer skills and ability to navigate web-based applications.

Responsibilities

• Answers, screens, and processes incoming calls professionally.
• Greets patients and schedules, checks in, and cancels appointments for multiple providers.
• Updates patient demographics and insurance data at scheduling and check-in.
• Follows department guidelines and uses scheduling criteria.
• Uses scripts and decision trees to determine appointment type and urgency.
• Sends accurate communications to physicians or other providers.
• Maintains calm and diffuses challenging situations; seeks supervisor when needed.

Skills

Active listening

Problem solving

Verbal communication

Customer service

Keyboarding

Interpersonal skills

Teamwork

Basic computer skills

Education

High School diploma or GED

Associate's degree preferred

Tools

Medical terminology knowledge

Job description

## Reception Desk Representative, Radiology (Per diem)Apply: Beth Israel Deaconess Medical Center: Part time: Posted Today: JR103891**When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.**The Reception Desk Representative will support the Radiology Department at Beth Israel Deaconess Medical Center in Boston, MA. This is a per diem job opportunity.**Job Description:**The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information.**Essential Responsibilities:*** Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers.* Utilizes and adheres to department and hospital guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in.* Utilizes and adheres to a phone script, clinical decision trees, and scheduling criteria following department guidelines. Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.* Sends out accurate and complete communication e-mails to physicians or to other healthcare providers.* Take appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patients situations and or/behaviors.**Required Qualifications:*** High School diploma or GED required. Associate's degree preferred.* 1-3 years related work experience required in a customer service role. Have demonstrated skills excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations..* Attention to detail, strong verbal communication , customer service and keyboarding skills.* Medical terminology knowledge.* Excellent interpersonal skills and the ability to work both independently and as a part of the team which includes fellow Reception Representatives, technologists, physicians and nurses.* Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.**Preferred Qualifications:*** Prior experience working in customer service related roles.**Competencies:*** **Decision Making:** Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.* **Problem Solving:** Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.* **Independence of Action:** Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.* **Written Communications:** Ability to communicate clearly and effectively in written English with internal and external customers.* **Oral Communications:** Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.* **Knowledge:** Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.* **Team Work:** Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.* **Customer Service:** Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.**Physical Nature of the Job:*** Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.**Pay Range:**$20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.