Radiology Field Service Engineer: On‑Site Diagnostics

Biopharma Careers; Fort Wayne (IN); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Sick leave

etc.

Job summary

Bayer in Fort Wayne, IN is seeking a Field Service Engineer for Radiology to provide on-site emergency service, preventive maintenance, and installation support. You will drive revenue through service sales within a large territory and coordinate with Sales and Applications teams.

The role requires extensive travel (up to 75%), heavy lifting, and exposure to clinical environments. A valid driver’s license and prior field service experience are essential.

Qualifications

• Associate’s Degree in Electronics, IT Networking, Computer Science or relevant discipline with 2 years of applicable experience or Bachelor’s Degree in relevant discipline.

Responsibilities

• Perform preventive maintenance, repairs, and installations at end user customer sites using approved Bayer documentation.
• Schedule and organize own work activities, ensure efficient operations.
• Organize and re-order inventory valued at $20K to ensure quality work and low incident of defective or incomplete on-site customer visits.
• Responsible for proper return of all defective inventory for replenishment.
• Price service calls, offering discounts or converting to full contracts when needed.
• Generate service revenue of up to $500K in given work group (Individual revenue responsibilities may vary).
• Prepare and develop sales quotes and follows through to close the sale. Call end-user customers, purchasing agents and Bayer dealers to finalize and ask for the order.
• Interfaces heavily with Service Admin/MSRC billing processors to ensure proper & timely invoicing. Responsible to assist in collection activities within a given territory.
• In some cases, generates customer interest and communicates to Service Marketing Rep.
• Generates and communicates sales leads to respective sales rep for new product or disposable opportunities.
• Maintain company car, oil changes, tire rotation, etc. and tools in good working order valued at $35-$45K.
• Ensure all proprietary info is safe guarded from non-Bayer personnel, includes: Service & Training Manuals, Diagnostic and Calibration software, BIT keys, ect.

Skills

Associate degree

Bachelor's degree

Customer facing

Fast-paced environment

Travel willing

Driver's license

Microsoft Office

CRM systems

Education

Associate’s Degree in Electronics/IT Networking/CS

Bachelor’s Degree in relevant discipline

Tools

CRM systems

Microsoft Office

Job description

Bayer in Fort Wayne, IN is seeking a Field Service Engineer for Radiology to provide on-site emergency service, preventive maintenance, and installation support. You will drive revenue through service sales within a large territory and coordinate with Sales and Applications teams.

The role requires extensive travel (up to 75%), heavy lifting, and exposure to clinical environments. A valid driver’s license and prior field service experience are essential.