Radiology Customer Service Liaison PRN

Methodist Health System; Dallas (TX); On-site; USD 22,000 - 33,000; Full time

Job summary

Methodist Dallas Medical Center in Dallas, TX is seeking a Customer Service Liaison to deliver exceptional service to patients, visitors, and staff within the hospital environment. The role emphasizes effective communication, problem solving, and proactive support across departments.

Responsibilities include greeting customers, directing inquiries, handling phones, assisting with wayfinding, and maintaining a clean, accessible workspace while upholding patient confidentiality and hospital

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to multi-task and maintain confidentiality.

Responsibilities

• Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
• Assist with departmental locations, wayfinding, and handling a wide range of inquiries
• Assist with patient throughput
• Provide excellent customer service; greet customers, anticipate needs, and collaborate to provide the best patient experience
• Answer telephones, screen and route calls to proper location
• Maintain a clean work environment
• Provide wheelchair assistance as needed
• Ability to multi-task effectively
• High attention to detail
• Demonstrate computer literacy
• Adhere to MHS policies and confidentiality of patient and business information
• Escalate issues timely
• Maintain supplies and place orders as needed
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Computer literacy

Confidentiality

Problem solving

Education

High school diploma or equivalent

Tools

Phone system

Microsoft Office

Job description

Hours of Work :

PRN

Days Of Week :

PRN

Work Shift :

Job Description :

Your Job:

In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• High school Diploma or Equivalent required

Your Job Responsibilities:

Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors

Assist with departmental locations, wayfinding, and handling a wide range of inquiries

Assist with patient throughput

Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible

Answers telephones, screens and routes calls to proper location

Maintains a clean work environment

Provides wheelchair assistance as needed when appropriate

Ability to multi-task effectively

High attention to detail

Demonstrate computer literacy

Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information

Escalates issues to the proper person in a timely manner

Maintain supplies and place order for additional supplies as needed

Other duties as assigned

Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet-designated hospital
• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
• Top 10 Military Friendly Employer, Gold Designation, 2023
• Top 10 Military Spouse Friendly Employer, 2023
• Level III Neonatal Intensive Care Unit
• Liver, kidney, and pancreas transplantation programs