PBX operator

Methodist Health System; Dallas (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

Methodist Dallas Medical Center in Dallas, part of Methodist Health System, is seeking a dispatcher to provide operator services, police dispatch, emergency monitoring, and alert/code paging for physicians, visitors, and staff.

You will support the mission of Methodist Health System, coordinating across campuses with a flexible schedule and reporting to the police/engineering teams. Strong communication and organizational skills are essential.

Qualifications

• Able to handle stressful situations and make timely decisions.
• Organize work area with time constraints in a fast-paced environment.
• Communicate clearly both orally and in writing.
• Work flexible schedule across multiple MHS campuses.
• Computer skills; MS Office experience helpful.
• Demonstrates adaptability and initiative.
• Strong customer service and listening skills.
• Experience in multi-line phone operation and radio dispatch preferred.

Responsibilities

• Answer and direct incoming calls; provide assistance and directory services.
• Attend annual safety training and complete required safety programs.
• Dispatch personnel during emergencies via paging, radio, and electronic tools.
• Maintain activity logs for police, engineering, and staff as directed.
• Monitor alarms (code red/blue, etc.) and respond per policy.
• Provide dispatch services using campus two-way radios.
• Other duties as assigned.

Skills

Multiline phone systems

Radio dispatch

Calm under pressure

Timely decision making

Effective communication

Flex schedule

Customer service

Computer literacy (MS Office)

Tools

Microsoft Office

Job description

Hours of Work :

8

Days Of Week :

5

Work Shift :

Job Description :

Your Job:

Provide operator services, police dispatch, emergency systems monitoring, and alert/code
paging for physicians, visitors, and staff.

Supports the mission, vision, values and strategic goals of Methodist Health System.

Your Job Requirements:

• Able to handle stressful situations and make decisions in a timely manner


• Able to organize work and work area with time constraints in a fast paced environment


• Able to professionally and effectively communicate (orally and in writing).


• Able to work flexible schedule at various campuses within the MHS system


• Computer skills, operating systems not limited to Microsoft Office


• Demonstrates adaptability and is able to flex schedule and perform other duties in the department as needed.


• Demonstrates good customer service skills. Is able to listen and understand customer needs and follows up to assure that both parties are mutually satisfied with the service provided.


• Demonstrates initiative, is a self starter


• Work Experience: 6 months in multi-line phone operation and radio dispatching required; 6 months communications experience in healthcare or hospital setting preferred

Your Job Responsibilities:

• Answer and direct incoming calls. Provide assistance and directory services.


• Attend annual safety training and complete necessary safety training requirements.


• Dispatch appropriate personnel in the event of emergency situations, alerts, group contact utilizing various contact means including paging, radio, and electronic notification tools.


• Maintain activity logs for Police Department, engineering, and other staff as directed/required by position.


• Monitor and react to alarms (i.e. code red, code blue, alert I/II, code EMRT). Monitor the fire system and panic alarm system and respond according to policy.


• Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.


• z-Other duties as assigned.

Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting better. The flagship hospital of Methodist Health System, Methodist Dallas is a 595-bed acute care teaching and referral hospital. It is home to the only adult Level I Trauma Center in southern Dallas, the first and only Certified Comprehensive Stroke Center in southern Dallas, and the newly renovated Linda and Mitch Hart Breast Center. Celebrating more than 90 years of service, we strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:

• Magnet®-designated hospital


• 150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023


• Top 10 Military Friendly® Employer, Gold Designation, 2023


• Top 10 Military Spouse Friendly® Employer, 2023


• Level III Neonatal Intensive Care Unit


• Liver, kidney, and pancreas transplantation programs