Radiology Care Concierge

Stryker Corporation; Boston (MA); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

Atrius Health in Massachusetts seeks an experienced Radiology Department Administrative Support to ensure smooth patient access, coordinate scheduling and referrals, and support imaging staff. You will serve as a key contact for patients, clinicians, and technologists, handling appointment coordination and outreach.

Responsibilities include verifying insurance, collecting co-pays, and maintaining orderly workflows across the radiology team.

Qualifications

• High School Diploma, GED, HiSET, or equivalent.
• Proven computer proficiency and ability to use healthcare technology systems.
• Proven solid customer service, interpersonal, organizational, and time management skills.
• Proven ability to use standard office equipment and electronic applications.
• Proven ability to work in a busy medical office environment with frequent interruptions.
• EMR experience or aptitude to learn and master EMR systems.
• Business experience including cash handling/collections.
• Experience in a medical or clinical setting.
• Experience prioritizing and managing multiple tasks.
• Healthcare business office experience.
• Knowledge of CPT and ICD coding.
• Familiarity with medical terminology.
• Understanding of HIPAA and patient confidentiality requirements.

Responsibilities

• Manage patient flow, scheduling, and appointment availability.
• Schedule imaging exams and follow-up appointments.
• Assist with referral processing and coordinate communication with other departments.
• Contact patients regarding appointments and follow-up care.
• Determine urgency of appointments and appropriately prioritize scheduling needs.
• Verify insurance coverage and patient demographic information.
• Collect co-pays and deductibles for imaging services.
• Make appointment reminder calls.
• Process requests for copies of imaging records and CDs.
• Maintain department check-in processes and patient flow.
• Monitor referral/work queues and follow up on open referrals.
• Schedule appointment requests and assist with patient checkout as needed.
• Coordinate image sharing, retrieval of outside imaging, and PACS/EMR updates.
• Track internal and external imaging records according to department policies.
• Communicate imaging results to outside providers following department protocols.
• Maintain an organized and welcoming waiting room.
• Assist with training and onboarding of new radiology support staff.
• Provide backup coverage for support staff and support multiple regional locations as needed.
• Address routine patient concerns and complaints.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Healthcare technology systems

Education

High School Diploma, GED, HiSET, or equivalent

Associate's degree in Medical Assisting or Medical Office Administration certificate program

Tools

EMR systems

Job description

Atrius Health in Massachusetts seeks an experienced Radiology Department Administrative Support to ensure smooth patient access, coordinate scheduling and referrals, and support imaging staff. You will serve as a key contact for patients, clinicians, and technologists, handling appointment coordination and outreach.

Responsibilities include verifying insurance, collecting co-pays, and maintaining orderly workflows across the radiology team.