Radio Network Support Engineer, Tier 3 — Global

Ceragon Networks

Israel Township (OH)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

Ceragon Networks is seeking a Customer Support Expert to join our Global Support group. You will provide advanced Tier 3 technical support to customers and internal teams worldwide, sharing expertise across the organization.

You will troubleshoot complex telecom hardware and software issues, collaborate with presales, design, and operations teams, and mentor global technical staff. Travel ~25% to customer sites is expected.

Qualifications

5+ years in technical support, technical account management, or presales roles.
Strong background in radio systems, RF and Layer 2/Layer 3 networking.
Experience working with global, cross-functional teams.

Responsibilities

Deliver Tier 3 technical support for telecommunications and networking hardware and software to global customers and internal teams.
Troubleshoot, analyze, and resolve complex issues in customer networks, ensuring minimal disruption and high satisfaction.
Collaborate with internal and external technical teams throughout all project phases: presales, design, implementation, and operations.
Train and mentor Ceragon’s global technical teams to enhance their knowledge and capabilities.
Travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.