Radio Dispatcher (Temporary)

Monmouth University; West Long Branch (NJ); On-site; USD 45,000 - 61,000; Full time

Job summary

Monmouth University is seeking a Radio Dispatcher for the University Police department to handle incoming calls, assess priorities, and dispatch units accordingly. This temporary, on-campus role requires excellent communication and calm decision-making under pressure.

Responsibilities include monitoring CAD systems and security equipment, relaying information to agencies, and maintaining accurate dispatch records. Strong customer service and readiness for overtime are essential.

Qualifications

• High school diploma or equivalent required.
• Demonstrated customer service and communication skills.
• Ability to work under pressure and make quick decisions.

Responsibilities

• Answer calls and determine response requirements for emergencies and non-emergencies.
• Dispatch units per procedures and enter data in CAD.
• Monitor security cameras and radio transmissions; relay information as needed.
• Maintain strict confidentiality and handle sensitive information.

Skills

Customer service

Communication

Active listening

Multitasking

Stress management

Education

High school diploma or equivalent

Associate’s degree or equivalent education

Tools

Ultipro

Ellucian Colleague

Pro Watch

CAD system

Job description

Monmouth University Main Campus
400 Cedar Ave
West Long Branch, NJ 07764, USA

Description

Monmouth University is seeking applications for a Radio Dispatcher in the University Police department. The successful candidate would receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls; determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures; enter necessary information in the CAD system; relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification. This is a temporary position.
This is an in-person; on-campus; non-remote position.

Monmouth University requires all applications and supporting documents to be submitted via the university’s career portal. In addition to the application, candidates must upload the following documents. Applications will not be considered complete for review until all required documents are uploaded.

• Resume or Curriculum Vitae

Optional Documents:

• Professional References

Duties and Responsibilities:

• Assist callers in determining their locations and the nature of their problem in order to determine the type of response needed.
• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls. Monitor the computerized 911, fire and security alarm systems.
• Monitor numerous security cameras.
• Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments.
• Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification.
• Operate base radio for 2-way communications with Police and Facilities Management personnel.
• Use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction.
• Test emergency notification system daily.
• Assist with checking the function and maintenance of the emergency phones located throughout campus.
• Verify and issue keys to contractors.
• Look up employees and students in Ultipro and Ellucian Colleague.
• Record details of calls, dispatches, and messages.
• Complete Dispatch Reports and other reports, as needed.
• Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
• Obtain “look ups” from county and state computer systems.
• Look up and print out card access photos in Pro Watch.
• Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files.
• Maintain access to and security of highly sensitive materials.
• Document and obtain coverage for members of the department who call out for their shift.
• Complete daily activities log for open doors and activities on campus.
• Other duties as assigned
• High school diploma or equivalent.
• Excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public.
• The ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures.
• The ability to actively listen, understand and communicate effectively.
• The ability to use multiple emergency-related technology and equipment and software applications.
• Ability to remain seated for long periods.
• Ability to work on a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays.
• May be required to work overtime as needed.
• Ability and willingness to keep oneself up-to-date on current practices and department-sponsored trainings; and at times, with limited supervision.

Preferred Qualifications:

• Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time.
• Associate’s degree, two years of college, trade school, or equivalent education.
• Higher Education public safety experience is a plus.

Questions regarding this search should be directed to:Barbara Santos or [e-mail] or 732-263-5629

Note to Applicants:

• Finalists will be required to complete a comprehensive background check.
• Dispatchers report 15 minutes prior to start of shift for report-in time and are paid.
• This position is an emergency personnel job.
• Training will be provided.

Please keep in mind that a job posted as “Open until filled” may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.

Department:

Monmouth University Police

52 weeks

40 hours

$25.42 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.