Radio Dispatcher (Temporary)

Agupdate; Long Branch, Northern (NJ, KY); Hybrid; USD 29,000 - 41,000; Full time

Job summary

Monmouth University Police seeks a Radio Dispatcher (Temporary) on-campus at Monmouth University, West Long Branch, NJ. The role is full-time, on-site, and paid at $25.42 USD per hour with a 40-hour workweek.

The position requires excellent customer service, strong communication, and the ability to work under pressure. Training will be provided; temporary and non-benefits eligible.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and clear verbal/written communication.
• Ability to work under pressure and make rapid decisions in emergencies.
• Willingness to work varied shifts, weekends, and holidays.

Responsibilities

• Assist callers to determine location and required response.
• Dispatch units according to procedures and priorities.
• Monitor 911, fire and security systems and cameras.
• Log calls, dispatches and messages; run daily reports.
• Issue parking permits and verify access as needed.

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Job description

Radio Dispatcher (Temporary)

Job Category: Police

Requisition Number: RADIO001387

Posted: September 11, 2026

Full Time

On-site

Rate: $25.42 USD per hour

Monmouth University Main Campus

West Long Branch, NJ

Application Material Required

• Resume or Curriculum Vitae

Optional Documents

• Cover Letter
• Professional References

Duties and Responsibilities

Assist callers in determining their locations and the nature of their problem in order to determine the type of response needed. Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures. Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls. Monitor the computerized 911, fire and security alarm systems. Monitor numerous security cameras. Monitor transmissions from Monmouth County Radio and scanners from adjacent Police Departments. Relay information and messages to and from emergency sites to law enforcement agencies, and all other individuals or groups requiring notification. Operate base radio for 2-way communications with Police and Facilities Management personnel. Use multiple pieces of technology and software applications to make critical decisions that affect campus-wide response and reaction. Test emergency notification system daily. Assist with checking the function and maintenance of the emergency phones located throughout campus. Issue parking permits. Verify and issue keys to contractors. Look up employees and students in Ultipro and Ellucian Colleague. Record details of calls, dispatches, and messages. Complete Dispatch Reports and other reports, as needed. Enter, update, and retrieve information from computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles. Obtain "look ups" from county and state computer systems. Look up and print out card access photos in Pro Watch. Maintain files of information relating to emergency calls such as personnel rosters, and emergency call-out and pager files. Maintain access to and security of highly sensitive materials. Document and obtain coverage for members of the department who call out for their shift. Complete daily activities log for open doors and activities on campus. Other duties as assigned.

Minimum Requirements

High school diploma or equivalent. Excellent customer service skills and the ability to provide professional and composed verbal and written communication with internal offices, external police departments and the public. The ability to work with a high level of efficiency under pressure and extreme stress at times to make urgent and critically important decisions regarding emergency situations based on knowledge, skills and policy and procedures. The ability to actively listen, understand and communicate effectively. The ability to use multiple emergency-related technology and equipment and software applications. Ability to remain seated for long periods. Ability to work on a standard shift (8 hours per day, 40 hours per week) including all shifts during various hours, including weekends and holidays. May be required to work overtime as needed. Ability and willingness to keep oneself up-to-date on current practices and department-sponsored trainings; and at times, with limited supervision.

Preferred Qualifications

Experience with public contact, customer service, or clerical responsibilities which demonstrate the ability to perform multiple tasks at the same time. Associate's degree, two years of college, trade school, or equivalent education. Bachelor's degree preferred. Higher Education public safety experience is a plus.

Questions regarding this search should be directed to:

Barbara Santos or [e-mail] or 732-263-5629

Note to Applicants

Finalists will be required to complete a comprehensive background check. Schedule is: Monday - Friday; 8:00 am - 4:00 pm. Dispatchers report 15 minutes prior to start of shift for report-in time and are paid. This position is an emergency personnel job. Training will be provided. Temporary; non-benefits eligible.

Please keep in mind that a job posted as "Open until filled" may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.

Department

Monmouth University Police

Total Weeks Per Year

52 weeks

Hours Per Week

40 hours

Salary

$25.42 per hour

Union

Job Posting Close Date

Open until filled

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the https://www.eeoc.gov/poster Know Your Rights notice from the Department of Labor.