Radio Dispatcher (PN: 20047042)

Ohio Department of Behavioral Health; Toledo (OH); On-site; USD 25,000 - 34,000; Part time

Benefits offered by this job

Union position

Job summary

Ohio Department of Behavioral Health in Toledo seeks a part-time dispatcher to operate the switchboard and radio communications, handle calls and emergencies, and support security and front-desk duties.

The role is at Northwest Ohio Behavioral Healthcare, with shifts across the day and potential weekends. The position pays $21.48 per hour under OCSEA/AFSCME and starts at Step 1 with raises after six months.

Qualifications

• Formal education including reading, writing & speaking English.
• Equivalent of Minimum Class Qualification For Employment noted above.
• Official transcripts are required for all post-secondary education listed on the application.

Responsibilities

• Operate switchboard attendant/radio communication equipment.
• Handle phone calls, intercom, paging system, two-way radio system.
• Handle emergencies and alerts as needed.
• Process call offs and logs all long-distance calls.
• Monitor fire alarm systems and generator alarms.
• Perform miscellaneous clerical and customer service duties.
• Issue keys and visitor's badges.
• Act as receptions.
• Maintain visitor logs, maintain files and records.
• Distribute newspapers.

Skills

Dispatch

Critical Thinking

Customer Focus

Listening

Confidentiality

Observation

Education

Reading, writing & speaking English

Minimum Class Qualification For Employment equivalent

Tools

Dispatch Systems

Public Relations

Public Safety

Security

Telecommunication Systems

Job description

• Operates switchboard attendant/radio communication equipment
• Handles emergencies and alerts as needed
• Process call offs and logs all long-distance calls
• Monitors fire alarm systems and generator alarms
• Preform miscellaneous clerical and customer service duties
• Issues keys and visitor's badges
• Act as receptions
• Maintains visitor logs, maintains files and records
• Distribute newspapers

What You’ll Do At DBH

• Operates switchboard attendant/radio communication equipment
• Handles phone calls, intercom, paging system, two-way radio system
• Handles emergencies and alerts as needed
• Process call offs and logs all long-distance calls
• Monitors fire alarm systems and generator alarms
• Preform miscellaneous clerical and customer service duties
• Issues keys and visitor's badges
• Act as receptions
• Maintains visitor logs, maintains files and records
• Distribute newspapers

This is an hourly position covered by the OCSEA/AFSCME bargaining unit (union), with a pay range of 5 on the OCSEA Pay Range Schedule . Normal working hours are 1st shift (6:00am to 2:00pm), 2nd shift (2:00pm to 10:00pm), and 3rd shift (10:00pm to 6:00am) and may work weekends and holidays as needed. This position is located at our Northwest Ohio Behavioral Healthcare location, located at 930 South Detroit Avenue Toledo, Ohio 43614-2701 .

Unless required by any applicable union contract and/or requirements of the Ohio Revised Code, the selected candidate will begin at Step 1 of the pay range schedule listed above, with an opportunity for pay increase after six months of satisfactory performance and then a yearly raise thereafter.

Position Qualifications

Formal education that includes reading, writing & speaking English.

OR

The equivalent of Minimum Class Qualification For Employment noted above.

Job Skills:

Dispatch

Technical Skills

Dispatch, Public Relations, Public Safety, Security, Telecommunication Systems

Professional Skills

Confidentiality, Critical Thinking, Customer Focus, Listening, Observation

Required Educational Transcripts

Official transcripts are required for all post-secondary education, coursework, or degrees listed on the application. Applicants must submit an official transcript before receiving a formal employment offer. Failure to provide transcripts within five (5) business days of the request will result in disqualification from further consideration. Transcripts printed from the institution’s website will not be accepted. The Ohio Department of Behavioral Health reserves the right to evaluate the academic validity of the degree-granting institution.

Organization

Behavioral Health – Northwest Ohio Behavioral Healthcare

Agency Contact Name and Information

Donita 419-381-1881

Unposting Date

Sep 21, 2026, 11:59:00 PM

Work Location

Northwest Ohio Psych Hosp

Primary Location

United States of America-OHIO-Lucas County-Toledo

Compensation

$21.48

Schedule

Part-time

Work Hours

Variable

Classified Indicator

Classified

Professional Skills

Critical Thinking, Customer Focus, Listening, Confidentiality, Observation

Agency Overview

Radio Dispatcher

Who We Are

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders.

We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio's prison systems, and the central office located in the James A. Rhodes State Office Tower in Columbus, OH.

DBH Values

• Service-Oriented (Person Centered, Solution Oriented, Customer Service Focused)
• Collaborative (Approachable, Reasonable, Transparent)
• Value Driven
• Innovative (Yes Before No)
• Strong Sense of Urgency

Our team of highly qualified professionals advances a critical system of behavioral healthcare in Ohio that helps people be well, get well, and stay well. Join our collaborative, service-oriented environment, where you will be respected and valued.

The Ohio Department of Behavioral Health (DBH) is proud to be an Ohio Recovery Friendly Workplace, committed to supporting the well-being of all employees, including those in recovery. We foster an inclusive, stigma-free environment where individuals impacted by mental health and substance use challenges are valued, supported, and empowered to thrive. Our workplace culture promotes wellness, second-chance hiring, and recovery-informed policies that reflect our mission to serve Ohioans with compassion and respect, both in the community and within our own team.