Racquet Sports Programs & Member Services Lead

HEI Hotels & Resorts

Berkeley (CA)

On-site

USD 38,000 - 53,000

Full time

6 days ago

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Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation • Sick • Holiday leave

401(k) with matching

Job summary

HEI Hotels & Resorts seeks a Racquet Sports Coordinator for Claremont Resort & Club in Berkeley. You will manage court reservations, member onboarding, and social programming while coordinating with departments to deliver seamless guest experiences.

Strong organizational skills and a hospitality mindset are essential, with daily billing and revenue tracking responsibilities. Responsibilities include on-site scheduling, event support, and maintaining accurate member records, budgets, and program

Qualifications

Minimum 3 years of experience in a member- or guest-facing role in private clubs, hotels, or hospitality settings.
Genuine hospitality instinct: warm, outgoing, and able to host a room.
Proven success building participation or a community through events or programs.
Hands-on experience with billing, POS, reconciliation, and accurate record-keeping.

Responsibilities

Manage daily racquet sports reservations and court scheduling.
Serve as primary contact for racquet members and coordinate events and communications.
Track participation and report department revenue and participation metrics.
Assist with budgeting, forecasting, and department data maintenance.