Racquet Shops Attendant

Philadelphia Country Club; Gladwyne (PA); On-site; USD 28,000 - 34,000; Full time

Job summary

Philadelphia Country Club is seeking a Racquet Shops Attendant to enhance the customer experience in the club shop. You will help customers choose racquets, strings, and accessories, and manage inventory and merchandising with attention to detail.

You will handle basic racquet maintenance tasks and transactions at the point of sale, ensuring a welcoming and efficient shopping environment for club members and guests.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in retail or customer service roles.
• Ability to operate POS systems and handle cash accurately.

Responsibilities

• Greet and assist customers in selecting racquets, strings, grips, and accessories.
• Manage inventory by receiving shipments, organizing stock, and conducting counts.
• Provide basic racquet stringing and maintenance or coordinate with technicians.
• Maintain shop cleanliness and organization to create an inviting environment.
• Process sales transactions accurately using POS systems and handle inquiries professionally.
• Collaborate with staff to plan promotions, restock, and update displays.

Skills

Communication

Retail/customer service

POS transactions

Racquet knowledge

Education

High school diploma

Tools

Point-of-sale systems

Job description

The Racquet Shops Attendant plays a vital role in ensuring customers have a seamless and enjoyable experience when purchasing or renting racquet sports equipment. This position involves managing inventory, providing expert advice on racquet selection, and maintaining the overall organization and cleanliness of the shop. The attendant acts as the primary point of contact for customers, addressing inquiries and offering recommendations tailored to individual skill levels and preferences. Additionally, the role requires collaboration with other staff to coordinate equipment maintenance and restocking efforts. Ultimately, the Racquet Shops Attendant contributes to the success of the facility by promoting customer satisfaction and supporting the smooth operation of the retail environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic knowledge of racquet sports equipment and terminology.
• Experience in retail or customer service roles.
• Ability to operate point-of-sale systems and handle cash transactions accurately.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Previous experience working in a sports retail environment, particularly related to racquet sports.
• Familiarity with racquet stringing techniques and equipment maintenance.
• Certification or training in customer service or retail management.
• Ability to work flexible hours including weekends and holidays.
• Multilingual abilities to assist a diverse customer base.

Responsibilities:

• Greet and assist customers in selecting appropriate racquets, strings, grips, and accessories based on their needs and skill levels.
• Manage inventory by receiving shipments, organizing stock, and conducting regular inventory counts to ensure product availability.
• Provide basic racquet stringing and maintenance services or coordinate with specialized technicians as needed.
• Maintain cleanliness and organization of the shop floor, display areas, and storage spaces to create an inviting shopping environment.
• Process sales transactions accurately using point-of-sale systems and handle customer inquiries or concerns professionally.
• Collaborate with management and other staff to plan promotions, restock merchandise, and update product displays.

Skills:

The required skills enable the attendant to effectively engage with customers, understand their needs, and provide knowledgeable recommendations, enhancing the overall shopping experience. Proficiency with point-of-sale systems ensures smooth and accurate transaction processing, which is critical for daily operations. Strong communication skills facilitate clear and friendly interactions, helping to resolve customer inquiries and build rapport. Preferred skills such as racquet stringing knowledge allow the attendant to offer additional value-added services, increasing customer satisfaction and loyalty. Multilingual abilities and retail experience further support the ability to serve a diverse clientele and adapt to the dynamic environment of a racquet shop.