RA125 | Field Service Engineer

Jungheinrich Internal; Tennessee; Vor Ort; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Jungheinrich is seeking a Field Service Engineer to cover DA, ME, TN, CT postcode areas. The role reports to the Area Service Manager within Customer Service and involves preventative maintenance, repairs, and efficient reporting on site.

The ideal candidate will be mechanically and electrically biased, with a clean driving license and experience in customer-facing environments. Expect flexible hours and potential call-outs beyond standard shifts.

Qualifikationen

• Mechanically biased with electrical background preferred.
• Experience in repair and preventative maintenance of handling equipment.
• Strong communication and customer-facing skills.
• Clean driving license required.

Aufgaben

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication
• Coordinate with after sales for repair times and ETA
• Identify sales leads for Jungheinrich range

Kenntnisse

Mechanical bias

Electrical bias

Customer facing

Time management

Problem solving

Flexibility

Initiative

Communication

Jobbeschreibung

RA125 || Field Service Engineer

Covering: DA, ME, TN, CT Postcodes

Reports to: Area Service Manager

Department: Customer Service

Location: Covering: DA, ME, TN, CT Postcodes

Role Purpose:

• To assist the Area Service Manager by ensuring that defined site performance goals and standards are being met on their sites.
• Repair and preventative maintenance of materials handling and ancillary equipment

Role Responsabilities:

• Preventative maintenance of materials handling and ancillary equipment
• Repair of materials handling and ancillary equipment
• Accurately complete service reports and time sheets
• Manage and control parts stock
• Build customer relationships through good levels of communication, ensuring customer expectations are met in line with contractual obligations
• Close liaison with the after sales office to ensure accurate information for customers in regards to repair times and estimated times of arrival
• Optimise external revenue by ensuring chargeable follow up work identified is communicated to the Customer and completed in a timely manner
• Ensure all company and customer health and safety procedures are met
• Identify sales leads for the Jungheinrich range of equipment and After Sales products
• Act as a Company Ambassador at all times

In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the Area Service Manager such as call out and working outside of normal working hours (please note that this list is not exhaustive).

Working Hours:

40 hours per week.

Person Specification:

We are looking for mechanically and electrical biased engineers from any type of maintenance / service background specifically general automotive technicians, HGV, mobile plant, forklift, or ex forces military vehicle engineers.

The ideal candidate will hold a clean driving license and have a good level of education. They will also have experience of working in a customer facing environment and be used to working unsupervised. Experience of supervising staff is desirable.

Competencies Required:

• Time Management
• Problem solving
• Flexibility
• Accountability
• Adaptability
• Initiative
• Business acumen
• Customer orientation
• Decision making
• Innovation
• Negotiation and influencing
• Team working