R.O.- Hospitality Specialist

Capital Vacations, LLC; United States; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary

Paid Time Off and Paid Holidays

Career Growth

Medical with employer contribution

Voluntary Life Insurance

Disability and Aflac Insurance

Company paid life insurance and long –

Job summary

Capital Vacations is seeking a Hospitality Specialist to deliver exceptional guest experiences and create a warm, welcoming atmosphere throughout guests' stay. You will manage front desk operations and coordinate with other departments to ensure smooth service.

The role requires strong guest service, attention to detail, and the ability to work under pressure. Join a team that values hospitality, efficiency, and guest satisfaction.

Qualifications

• High School Diploma/GED preferred.
• Prior experience in a hospitality or customer service role preferred.
• Computer skills, attention to detail, excellent customer service skills and the ability to work under pressure.

Responsibilities

• Manage front desk operations ensuring courteous and efficient service.
• Check guests in and out; handle check-in requests and room moves.
• Post charges; post appropriate room charges; make reservations and respond to stay-over requests.
• Assist with online travel agents for rental inquiries and post-check reports.
• Prepare night audit and balance revenue daily; respond to online reviews.

Skills

Customer service excellence

Front desk operations

Guest check-in/out

Communication skills

Cash handling

Problem solving

Education

High School Diploma / GED

Tools

POS system

Reservation software

Job description

Opportunity for career advancement in a fast paced growth oriented organization

Below are just some of the benefits you'll receive Competitive SalaryPaid Time Off and Paid HolidaysCareer GrowthMedical with employer contributionVoluntary Life Insurance Disability and Aflac InsuranceCompany paid life insurance and long term disability401 k retirement planTravel Perks to Resort LocationsCompany Perks Program

What are you motivated by

We are seeking a highly motivated and customer focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment addressing guest needs and ensuring their satisfaction throughout their stay.

What youre great at

• Responsible for the efficient and courteous operations of the front desk
• Responsible for checking guests inout
• Collect balances post appropriate room charges make reservations make room moves and stay over requests for guests as needed to ensure guest satisfaction
• Check online travel agents for rental inbound
• Run reports and correct errors before guest check in
• Prepare night audit daily and respond to any online reviews
• Answers and transfers call from the switchboard using proper telephone etiquette
• Having the ability to answer guest questions about local restaurants and attractions
• Make courtesy calls and follow up calls to all guests issues
• Send confirmation letters to ownersguests as needed
• Make rental calls to notify owners whether their villa has been rented or not
• Coordinate with all other departments to ensure a smooth response to guests requests
• Process all incoming revenue from all departments daily
• Open and close the credit card machines and cashier audit reports
• Balance out cash drawer process advance deposits when making reservations and collect money and post transactions from other departments
• Daily post office and banking runs
• Perform any other inventory management changes as directed by the supervisor or manager
• Prepare check in packets for the upcoming week order office supplies as needed
• Enter maintenance and service requests in SPI promptly
• Block RCI points for unpaid accounts
• Manage RCI banking membership changes and cancellations
• All other duties as assigned

Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment.

Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace.

Heres what you can expect

At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat

We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve.

We encourage you to join our team and help us in fulfilling our purpose.

Heres what you have already achieved

High School DiplomaGED preferred Prior experience in a hospitality or customer service role preferred Computer skills attention to detail excellent customer service skills and the ability to work under pressure