Operations Program Manager

NICE; United States; Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

NiCE-FLEX hybrid model

Job summary

NiCE is seeking a seasoned Program Manager to oversee tools used by the R&D group, including tool selection, implementation, governance, and audits. You will drive AI-powered tool adoption and lead end-to-end process changes across R&D, collaborating with engineering leadership and cross-functional stakeholders.

Applicants should have 5+ years in program management at a global software company, be fluent in English, and possess experience with system analysis, Atlassian tools, and R&D

Qualifications

• At least 5 years of experience as a Program Manager/PMO/Project Manager at a global software company.
• Hands-on experience using AI-powered tools in daily work (e.g., AI coding assistants).
• Experience with system analysis and management.
• Experience with Atlassian tools — an advantage.
• Experience working in R&D organizations — an advantage.
• Excellent problem-solving, organizational, and analytical skills.
• Exceptional communication skills.
• Fluent English

Responsibilities

• Manage all tools used by R&D from selection through implementation and change requests.
• Oversee tools including ALM (JIRA), security tools, build tools, and AI-powered dev tools.
• End-to-end accountability for process-change projects from requirements to delivery.
• Evaluate and roll out AI-powered tools and workflows in R&D with engineering leadership.
• Lead R&D audits across the organization end-to-end.
• Collaborate with R&D, product managers, IT, and business operations.
• Provide business analysis and guidance on best practices.
• Identify opportunities for improvements in tools and processes.

Skills

Program management

AI-powered tools

Atlassian tools

R&D experience

English fluency

Education

University degree in Industrial Engineering or Information Systems

Tools

JIRA

AI-powered developer tools

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

In this role, you will be responsible for managing the tools used by the R&D group - including tool selection, new implementations, change requests, governance, and monitoring. In addition, you will manage various initiatives to support R&D activities, including the growing role of AI-powered tools in how R&D works, and you will lead R&D audits across the organization end to end.

We are looking for a self-starter with a bias for action, who is able to move new initiatives forward while collaborating with all types of stakeholders.

How will you make an impact?

• Manage all tools used by R&D from the point of toolselectionthrough implementation, ongoing support, and change requests.
• Tools include ALM (e.g., JIRA), security tools (static code analysis, third-party vulnerability scanning, etc.), build tools, AI-powered developer tools, and more.
• End-to-end accountability for process-change projects, from business requirement definition and planning to successful delivery and implementation.
• Evaluate and help roll out AI-powered tools and workflows across R&D, partnering with engineering leadership on adoption.
• Lead R&D audits across the organization — coordinating the audit process,collectingand managing the required data, and owning it end to end
• Work effectively with a variety of stakeholders to ensure successful execution, including R&D teams, product managers, IT, and business operations.
• Perform business analysis and provide guidance on best practices andpossible approaches.
• Continually findopportunities for improvements and enhancements in existing tools and processes.

Have you got what it takes?

• At least 5 years of experience as a Program Manager/PMO/Project Manager or equivalent at a global software company.
• Hands-on experience using AI-powered tools in daily work (e.g., AI coding assistants such as Copilot, Claude Code, or Cursor).
• Experience with system analysis and management.
• Experience with Atlassian tools — an advantage.
• Experience working in R&D organizations — an advantage.
• Excellent problem-solving, organizational, and analytical skills.
• Exceptional communication skills.
• Fluent English

Education

• A university degree, preferably in Industrial Engineering or Information Systems.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 11502

Reporting into: Director, R&D Operations, CX

Role Type: IC

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.