Business Systems Lead (Quote-to-Cash)

Culture Amp; Chicago (IL); On-site; USD 150,000 - 177,000; Full time

Benefits offered by this job

Equity through Employee Share Option

Learning programs and coaching

Quarterly refresh days

Extended end-of-year break

Monthly wellbeing allowance

Parental leave

MacBook + home workspace budget

Annual social impact days

Medical insurance for you and family

Job summary

Culture Amp is seeking a Quote-to-Cash Systems Lead to own the Q2C lifecycle end-to-end, designing and building the technical solution across Salesforce, DealHub CPQ, and DocuSign CLM. You will partner with Deal Desk, Finance, Pricing & Packaging, and Legal to ensure the system delivers real business value.

This role demands hands-on implementation, architecture, and mentorship within the GTM Systems team, with a focus on scalability, data integrity, and reducing technical debt while balancing

Qualifications

• 5+ years in senior systems roles (Solutions Architect/Lead Analyst) in a fast-paced enterprise SaaS environment with subscription revenue.
• Deep hands-on experience across the Quote-to-Cash lifecycle (Deal Desk, Finance, P&P, Legal).
• Proven ability to design, build, and own CPQ, CLM and billing programs end-to-end.
• Hands-on Salesforce development experience with CPQ/CLM tooling.
• Ability to balance speed and long-term scalability with clear, credible delivery commitments.
• Excellent communication skills to translate technical trade-offs to non-technical stakeholders.
• Salesforce Admin/Advanced Admin and Platform App Builder certs, with progress toward higher architecture certs.

Responsibilities

• Own Q2C solutions end to end across Salesforce, DealHub CPQ, DocuSign CLM and downstream integrations.
• Lead hands-on implementation of the most complex Q2C workstreams; design and build rather than hand off.
• Serve as primary technical partner for Deal Desk, Finance, P&P and Legal; translate problems into scalable designs.
• Drive the Q2C roadmap with stakeholders, delivering post-launch success across multi-quarter programs.
• Eliminate technical debt and enforce design standards; partner with downstream teams on integrations.
• Produce comprehensive documentation: data flows, runbooks, and how-to guides.
• Mentor teammates on Q2C best practices and contribute to GTM Systems culture and growth.

Skills

Salesforce

CPQ

CLM

Apex/Flow

System integration

Data modeling

Pricing & packaging

Stakeholder management

Tools

Salesforce

DealHub CPQ

DocuSign CLM

NetSuite

Job description

About The Role

Cultivating reliable systems is at the core of how Culture Amp builds a better world of work. As our Quote-to-Cash Systems Lead, you will be the dedicated, hands‑on owner of our core revenue systems, accountable for the integrity, scalability, and continued evolution of the entire Q2C lifecycle.

This is an architect-and-builder role. You will design the technical solution, build the most complex parts of it yourself, and partner directly with Deal Desk, Finance, Pricing & Packaging, and Legal to make sure what we build is what the business actually needs. You will be the lead technical point of accountability for Q2C systems across Salesforce, DealHub CPQ, DocuSign CLM, and integrations with downstream systems.

If you're motivated by owning a meaningful, high-impact domain end to end — and by building robust solutions that empower customer‑facing Campers to operate smoothly and successfully — this is an opportunity to make a foundational positive impact.

Please note, you must be legally authorised to work in the United States (for the duration of employment) in order to work at Culture Amp.

Responsibilities

• Own Q2C solutions end to end. Design the technical solution and integration patterns across Salesforce, DealHub CPQ, DocuSign CLM, and collaborate with teams owning downstream systems like NetSuite and our data warehouse.
• Build the hard parts yourself. Lead hands‑on implementation of the most complex Q2C workstreams — not just hand off to developers. You're as comfortable in the design doc as you are in Apex, Flow, or configuration.
• Be the primary technical partner for Deal Desk, Finance, P&P, and Legal — translating challenging business problems into clear, scalable system designs and credible delivery commitments.
• Drive the Q2C roadmap alongside the Director and stakeholders — defining the initial problem, creating a detailed plan, and seeing it through to post‑launch success across multi‑quarter programs.
• Eliminate technical debt. Proactively identify and remediate the QTC tech debt that's accumulated through Q2C transformation, and prevent new debt by setting and enforcing design standards.
• Partner with downstream teams to maintain and scale critical integrations, and serve as the GTM Systems voice in cross‑team architecture conversations.
• Produce clear, useful documentation — data flows, solution designs, runbooks, and how‑to guides — so the system is operable by the broader team.
• Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team.

Qualifications

• 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role — preferably in a fast‑paced enterprise SaaS environment with subscription revenue.
• Deep, hands‑on expertise across the Quote‑to‑Cash lifecycle, including the specific stakeholder needs and design trade‑offs that exist within it (Deal Desk, Finance, P&P, Legal).
• A strong ownership mindset and proven track record of handling architecture and execution on complex CPQ, CLM and billing programs: designing the solution, building the high‑complexity components, and being accountable for outcomes through hypercare.
• Hands‑on experience with Salesforce development.
• Direct experience implementing or operating DealHub CPQ and DocuSign CLM (or comparable enterprise CPQ/CLM tools) in a subscription‑management context.
• The ability to balance speed with long‑term scalability — you can ship a workable solution under pressure and still hold the line on the design choices that matter.
• Excellent communication skills, with the ability to explain technical solutions and trade‑offs to non‑technical colleagues and earn their trust as a thought partner.
• Salesforce Admin, Advanced Admin, and Platform App Builder certifications, with active progress toward additional advanced certifications (e.g., Salesforce Application Architect, CPQ Specialist).

Bonus Points

• Direct experience implementing DealHub CPQ end‑to‑end
• Experience with DocuSign CLM advanced features (CLM workflows, Gen, Negotiate)
• Salesforce Application Architect or System Architect certifications, or CPQ Specialist
• Hands‑on experience with NetSuite billing integration patterns
• Experience designing ARR / subscription analytics models in a CDW (Snowflake, BigQuery, etc.)
• Previous experience working directly in a Deal Desk, Sales Operations, or Finance Operations team — so you understand the work from the user's perspective, not just the system's

Compensation

For this role, the estimated base salary range is listed below. In addition to base salary, your compensation package will include additional components such as equity and benefits. For sales roles, your package may also include sales commission.

Base Salary Range (US): $150,000 - $177,000 USD

Perks & Benefits

• Equity through our Employee Share Option Program, so you can share in our long‑term success
• Learning programs and coaching to help you thrive and grow
• Quarterly refresh days, an extended end‑of‑year break and a monthly allowance to support your wellbeing and lifestyle
• Inclusive parental leave from day one
• A MacBook and budget to set up your home workspace, enabling flexibility
• Five annual social impact days to give back to causes that matter to you
• Medical insurance coverage for you and your family (Available for US & UK only)

Our rewards are designed to support different needs and life stages, recognising that what matters most can vary from person to person.

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [e-mail].