Business Systems Lead (Quote-to-Cash)

Culture Amp; Austin (TX); On-site; USD 150,000 - 177,000; Full time

Benefits offered by this job

Equity through Employee Stock Options

Learning programs and coaching

Quarterly refresh days

Extended year-end break

Monthly wellbeing allowance

Parental leave from day one

MacBook provided

Home workspace budget

Five annual social impact days

Medical insurance for you and family (

Job summary

Culture Amp is seeking a Quote-to-Cash Systems Lead to own core revenue systems, designing solutions across Salesforce, DealHub CPQ, and DocuSign CLM while coordinating with Deal Desk, Finance, Pricing & Packaging, and Legal. This hands-on architect-and-builder role partners with downstream systems like NetSuite and our data warehouse to ensure scalable, reliable Q2C.

You will mentor teammates, drive the roadmap, and reduce technical debt while balancing speed and long-term scalability.

Qualifications

• 5+ years of progressive experience in a senior systems role focused on Q2C.
• Hands-on architecture and implementation of CPQ, CLM, and billing programs.
• Experience with Salesforce, DealHub CPQ, and DocuSign CLM in a subscription context.

Responsibilities

• Own Q2C solutions end to end across Salesforce, DealHub CPQ, DocuSign CLM, and integrate with downstream systems.
• Lead hands-on implementation of the most complex Q2C workstreams.
• Partner with Deal Desk, Finance, P&P, and Legal to translate business needs into scalable designs.
• Drive the Q2C roadmap and ensure post-launch success across multi-quarter programs.
• Eliminate tech debt and maintain critical integrations with NetSuite and data warehouse.

Skills

Strong ownership

Excellent communication

Mentor teammates

Problem solving

Education

Salesforce Admin Certification

Salesforce Advanced Admin Certification

Salesforce Platform App Builder Certification

CPQ Specialist Certification

Tools

Salesforce development

DealHub CPQ

DocuSign CLM

NetSuite

Snowflake/Data Warehouse

Job description

About the Role

Cultivating reliable systems is at the core of how Culture Amp builds a better world of work. As the Quote‑to‑Cash Systems Lead, you will be the dedicated, hands‑on owner of the core revenue systems, accountable for the integrity, scalability, and continued evolution of the entire Q2C lifecycle. This is an architect‑and‑builder role. You will design the technical solution, build the complex parts yourself, and partner directly with Deal Desk, Finance, Pricing & Packaging, and Legal to make sure what we build is what the business actually needs. You will be the lead technical point of accountability for Q2C systems across Salesforce, DealHub CPQ, DocuSign CLM, and integrations with downstream systems. You must be legally authorised to work in the United States for the duration of employment.

Responsibilities

• Own Q2C solutions end to end, design the technical solution and integration patterns across Salesforce, DealHub CPQ, DocuSign CLM, and collaborate with teams owning downstream systems like NetSuite and our data warehouse.
• Build the hard parts yourself by leading hands‑on implementation of the most complex Q2C workstreams.
• Serve as the primary technical partner for Deal Desk, Finance, P&P, and Legal—translating challenging business problems into clear, scalable system designs and credible delivery commitments.
• Drive the Q2C roadmap alongside the Director and stakeholders—defining the initial problem, creating a detailed plan, and seeing it through to post‑launch success across multi‑quarter programs.
• Eliminate technical debt by proactively identifying and remediating QTC tech debt accumulated through Q2C transformation and preventing new debt by setting and enforcing design standards.
• Partner with downstream teams to maintain and scale critical integrations and serve as the GTM Systems voice in cross‑team architecture conversations.
• Produce clear, useful documentation—data flows, solution designs, runbooks, and how‑to guides—to make the system operable by the broader team.
• Mentor teammates on Q2C best practices and contribute to the technical growth of the GTM Systems team.

Qualifications

• 5+ years of progressive experience as a Solutions Architect, Lead Business Systems Analyst, or similar senior systems role—preferably in a fast‑paced enterprise SaaS environment with subscription revenue.
• Deep, hands‑on expertise across the Quote‑to‑Cash lifecycle, including the specific stakeholder needs and design trade‑offs that exist within it.
• Strong ownership mindset and proven track record of handling architecture and execution on complex CPQ, CLM and billing programs: designing the solution, building the high‑complexity components, and being accountable for outcomes through hyper‑care.
• Hands‑on experience with Salesforce development.
• Direct experience implementing or operating DealHub CPQ and DocuSign CLM (or comparable enterprise CPQ/CLM tools) in a subscription‑management context.
• The ability to balance speed with long‑term scalability—ship workable solutions under pressure while holding line on critical design choices.
• Excellent communication skills, with the ability to explain technical solutions and trade‑offs to non‑technical colleagues and earn their trust as a thought partner.
• Salesforce Admin, Advanced Admin, and Platform App Builder certifications, with active progress toward additional advanced certifications (e.g., Salesforce Application Architect, CPQ Specialist).

Bonus Points

• Direct experience implementing DealHub CPQ end‑to‑end.
• Experience with DocuSign CLM advanced features (CLM workflows, Gen, Negotiate).
• Salesforce Application Architect or System Architect certifications, or CPQ Specialist.
• Hands‑on experience with NetSuite billing integration patterns.
• Experience designing ARR / subscription analytics models in a CDW (Snowflake, BigQuery, etc.).
• Previous experience working directly in a Deal Desk, Sales Operations, or Finance Operations team.

Perks & Benefits

• Equity through our Employee Share Option Program.
• Learning programs and coaching.
• Quarterly refresh days, an extended end‑of‑year break and a monthly allowance to support your wellbeing and lifestyle.
• Inclusive parental leave from day one.
• A MacBook and budget to set up your home workspace.
• Five annual social impact days to give back to causes that matter to you.
• Medical insurance coverage for you and your family (Available for US & UK only).

Salary

Base Salary Range (US): $150,000 - $177,000 USD.

EEO Statement

Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team.

Accommodations & Data Privacy

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [e-mail]. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. For further information please see our privacy policy or contact [e-mail].