Quote Specialist

Shively Bros., Inc.; Flint (MI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Job summary

Shively Bros., Inc. seeks a Quote Specialist to prepare itemized cost estimates and packages for customer bids. The role collaborates with sales, engineering and purchasing to select best products and obtain favorable pricing.

You will manage the quote process, ensuring documentation is complete, and provide pricing, delivery and order information to customers while delivering excellent service.

Qualifications

• High school diploma or equivalent required.
• 1 year of experience in customer service or order processing preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Prepare itemized cost estimates of products or bid requests.
• Interact with sales team, contractors, engineers, and purchasing to choose best products.
• Collaborate with manufacturer reps for best cost information.
• Manage the quote process and ensure documentation is complete.
• Provide pricing, delivery and order information to customers.
• Support customers with excellent service and timely communication.
• Document Non-Conformances and participate in continuous improvements.
• Maintain site safety and housekeeping standards.
• Report near misses and cooperate with investigations.

Skills

Communication skills

Interpersonal skills

Organizational skills

Proficient computer skills

Excel and Word

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

The Quote Specialist provides quotes to customers by utilizing sales and technical knowledge for the preparation of quote packages.

Responsibilities

• Prepare itemized cost estimates of products or bid requests
• Interact with the sales team, contractors, engineers, and purchasing to determine the best products to be used on the assigned projects
• Interact with manufacture representatives to obtain the best possible cost information
• Work in collaboration with, and provide support and guidance to co-workers with the mutual goal of meeting or exceeding goals and objectives
• Manage the quote process to ensure that all supporting documentation is received and submitted within the specified guidelines
• Build rapport with customers and work to ensure they receive excellent service
• Use computer databases to retrieve necessary customer and inventory information
• Provide pricing, delivery, and other order information to customers
• Provide excellent customer service to internal and external customers
• Report and document Non-Conformances, Corrective Actions, and Continuous Improvements
• Maintain safety and good housekeeping standards for the site
• Make decisions within the limits of general standards or procedures
• Report near misses and incidents and cooperate with investigations

Demonstrate and exemplify the Shively Bros. Inc. Core Values

Perform other duties as assigned

Requirements

• Knowledge of product lines and pricing preferred
• Ability to work with little to no supervision
• Excellent communication and interpersonal skills
• Excellent organizational skill and attention to detail
• Proficient computer skills
• Intermediate/advanced knowledge of Microsoft Excel and Word or equivalent applications
• Ability to multitask

Education and Experience

• High school diploma or equivalent required
• 1 year of experience in customer service or order processing preferred

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO