Quick Service Restaurants (QSR) Lead - Eataly Flatiron

Eataly North America; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

401K match

Free family meal daily

Employee discounts

Classes on Italian cuisine

Job summary

Eataly Flatiron is seeking a Quick Service Restaurants Lead to supervise the busy QSR counters, ensure hospitality standards, and keep daily operations flowing smoothly.

You will train and mentor team members, manage inventory and cash handling, and maintain health and safety compliance while delivering friendly guest experiences.

Qualifications

• 2+ years of lead or supervisory experience in food service.
• Strong math skills and ability to handle money accurately.
• Excellent communication and problem-solving skills.
• Knowledge of coffee production and Italian cuisine preferred.

Responsibilities

• Lead and supervise QSR counters while maintaining hospitality standards.
• Train and mentor team members; schedule as needed.
• Monitor inventory, orders, and supplies; ensure accurate transactions.
• Maintain compliance with health, safety, and sanitation standards.
• Handle guest incidents and perform administrative duties when required.

Skills

Leadership experience

Communication

Problem solving

Steps of service knowledge

Cash handling accuracy

Education

High school diploma or equivalent

Tools

Cash register

Manual espresso machine

Juicer

Drink blender

Job description

Quick Service Restaurants (QSR) Lead - Eataly Flatiron

• Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Compensation: The hourly compensation for this role is $22-$25 per hour.

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.