Quick Service Restaurants (QSR) Lead - Eataly Flatiron

Eataly; New York (NY); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meals

Employee discounts

Product education classes

Referral bonus program

Job summary

Eataly is seeking a Quick Service Restaurants Lead to supervise day-to-day QSR counters in our New York marketplace. You will lead a team of sales associates and baristas, ensure smooth operations, and uphold high hospitality standards.

Responsibilities include mentoring staff, managing supplies, handling transactions, scheduling, and enforcing safety policies while delivering outstanding guest experiences at our fast-paced counters.

Qualifications

• Lead or supervisory experience in food service is required.
• Strong math skills and ability to handle money accurately.
• Knowledge of steps of service and guest interaction best practices.
• Excellent communication and problem-solving abilities.
• Knowledge of coffee production and Italian cuisine is beneficial.

Responsibilities

• Maintain leadership presence on the floor, guiding guests and team members.
• Train, motivate, and mentor staff and baristas.
• Purchase supplies and manage inventory per GM direction.
• Monitor orders and distribute supplies across the department.
• Manage transactions with accurate accounting and scheduling support.
• Document shift notes and support administrative duties as needed.
• Ensure compliance with quality, health, safety and sanitation standards.
• Investigate and resolve guest incidents; perform other duties as assigned.

Skills

Leadership

Customer service

Communication

Coffee knowledge

Italian cuisine knowledge

Money handling

Problem-solving

Team supervision

Education

High school diploma or equivalent

Post-secondary degree preferred

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The Quick Service Restaurants (QSR) Lead assists with supervising and running the day-to-day operations of the QSR counters. Reports to the QSR Assistant General Managers; supervises QSR Sales Associates and Baristas.

• Maintains a steady leadership presence on the floor, interacting with guests, team members and vendors to ensure Eataly’s operations are running smoothly and high hospitality standards are met
• Trains, motivates, mentors and organizes team members
• Purchases supplies, beverages and equipment per the direction of the QSR General Manager
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Manages transactions and ensures accurate accounting
• Records shift notes and assists with administrative duties such as scheduling when needed
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates and resolves guest incidents
• Performs other duties as required or assigned

Qualifications

• High school graduate or equivalent; post-secondary degree preferred
• 2+ years of lead or supervisory experience in food service
• Math skills and ability to handle money accurately
• Strong knowledge of steps of service
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well‑paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Compensation

The hourly compensation for this role is $22-$25 per hour.

Additional Information

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.