Quick Service Restaurant (QSR) Specialist - Eataly Boston

Eataly North America; Boston (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Job summary

Eataly Boston is seeking a Quick Service Restaurant (QSR) Specialist to support day-to-day QSR counter operations. You will report to the QSR General Manager and QSR Assistant General Managers, providing service across counters and ensuring high hospitality standards.

You will set up stations, manage displays, handle transactions, and mentor team members while ensuring accuracy, allergen separation, FIFO, and quality/safety compliance.

Qualifications

• High school diploma or equivalent; post-secondary degree preferred.
• 1+ year of lead or supervisory experience in food service.
• Excellent communication and problem-solving skills.
• Knowledge of coffee and coffee production.
• Knowledge of Italian cuisine and beverage preferred.

Responsibilities

• Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality.
• Sets ups stations and replenishes displays neatly including separation of allergens.
• Ensures all items are dated and following First in First Out (FIFO) standards.
• Manages transactions and ensures accurate accounting.
• Prepares necessary collateral, weighs, labels, packages and serves products.
• Supports, motivates, guides, educates and mentors team members.
• Monitors inventory, checks orders and distributes supplies as needed throughout the department.
• Ensures department complies with all quality, health, safety and sanitation standards.
• Documents, investigates, resolve and escalates guest incidents.
• Assists with administrative duties as needed.
• Performs other duties as required or assigned.

Skills

Team leadership

Customer service

Cash handling

Communication

Education

High school diploma

Post-secondary degree preferred

Tools

Cash register operation

Espresso machine operation

Job description

Quick Service Restaurant (QSR) Specialist - Eataly Boston

Full-time

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The QSR Specialist assists with the day-to-day operations of the QSR counters. Reports to the QSR General Manager and the QSR Assistant General Managers.

• Provides service across all QSR counters, ensuring the team consistently meets high standards of hospitality
• Sets ups stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
• Ensures all items are dated and following First in First Out (FIFO) standards
• Manages transactions and ensures accurate accounting
• Prepares necessary collateral, weighs, labels, packages and serves products
• Supports, motivates, guides, educates and mentors team members
• Monitors inventory, checks orders and distributes supplies as needed throughout the department
• Ensures department complies with all quality, health, safety and sanitation standards
• Documents, investigates, resolve and escalates guest incidents
• Assists with administrative duties as needed
• Performs other duties as required or assigned

• High school diploma or equivalent; post-secondary degree preferred
• 1+ year of lead or supervisory experience in food service
• Basic math skills and ability to handle money accurately
• Excellent communication and problem-solving skills
• Knowledge of coffee and coffee production
• Knowledge of Italian cuisine and beverage preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Benefits and Perks

• Paid Time Off
• 401K with match or RRSP
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.