Quick Lane Service Advisor

Johnson Brothers Ford II; Temple (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Johnson Brothers Ford II in Temple, TX is seeking a Quick Lane Service Advisor to join our team. This fast-paced role focuses on delivering exceptional customer service, documenting concerns, and coordinating with technicians to move vehicles efficiently.

Responsibilities include writing repair orders, providing estimates, communicating maintenance recommendations, and following up with customers to ensure satisfaction.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and willingness to work as part of a team.
• Dependable and punctual.
• Comfortable working in a fast-paced environment.
• Ability to multitask and stay organized.
• Sales-minded without sacrificing customer service.
• Automotive experience is preferred, but we’re willing to train the right person.

Responsibilities

• Greet customers and provide a great experience from start to finish
• Write repair orders and accurately document customer concerns
• Review maintenance needs and technician recommendations with customers
• Provide estimates and keep customers updated throughout their visit
• Recommend maintenance and services based on vehicle needs
• Work closely with technicians to keep vehicles moving efficiently
• Follow up with customers and help maintain a high level of customer satisfaction
• Handle multiple customers and repair orders in a fast-paced environment
• Help keep the Quick Lane organized, productive, and running smoothly

Skills

Customer service

Communication

Teamwork

Dependable

Multitasking

Organizational skills

Sales-minded

Automotive experience

Job description

We’re looking for a motivated, outgoing Quick Lane Service Advisor to join our team!

This is a fast-paced position for someone who enjoys working with people, stays organized under pressure, and wants an opportunity to grow in the automotive industry.

What you’ll be doing:

• Greet customers and provide a great experience from start to finish
• Write repair orders and accurately document customer concerns
• Review maintenance needs and technician recommendations with customers
• Provide estimates and keep customers updated throughout their visit
• Recommend maintenance and services based on vehicle needs
• Work closely with technicians to keep vehicles moving efficiently
• Follow up with customers and help maintain a high level of customer satisfaction
• Handle multiple customers and repair orders in a fast-paced environment
• Help keep the Quick Lane organized, productive, and running smoothly

What we’re looking for:

• Strong communication and customer service skills
• Positive attitude and willingness to work as part of a team
• Dependable and punctual
• Comfortable working in a fast-paced environment
• Ability to multitask and stay organized
• Sales-minded without sacrificing customer service
• Automotive experience is preferred, but we’re willing to train the right person

We want someone who takes pride in their work, enjoys helping customers, and isn’t afraid to hustle when things get busy.

If you’re looking for an opportunity to join a strong team, build relationships with customers, and grow your career in the automotive business, we’d like to hear from you.