QUICK LANE / EXPRESS SERVICE ADVISOR - BILINGUAL FLUENT SPANISH

Bob Bell Chevrolet of Baltimore; Baltimore (MD); On-site; USD 70,000 - 81,000; Full time

Job summary

A fast-growing, family-owned dealership is seeking a motivated Quick Lube Shop / Express Lane Service Advisor. This role is crucial for ensuring customer satisfaction and maintaining the dealership's reputation for exceptional service. You will be responsible for greeting customers, preparing estimates, and monitoring vehicle progress throughout the day. Join a team that values integrity and offers great benefits, including medical plans, a 401K, and an employee car purchase program. If you are looking for a long-term career with a supportive company culture, this opportunity is for you.

Benefits

Medical and Prescription Drug Plans

Health Savings Account (HSA) Eligibility

Wellness Program

Dental and Vision Plans

401K

Disability and Life Insurance

Employee Car Purchase Program

Great Company Culture

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor or similar role is a must.

Responsibilities

• Greet customers promptly and obtain vehicle information.
• Prepare accurate estimates for labor and parts.
• Monitor vehicle progress and update customers frequently.

Skills

Customer Satisfaction

Service Advisor Experience

Communication Skills

Education

High School Diploma

Job description

Bob Bell Chevrolet in Baltimore is looking for a Quick Lube Shop / Express Lane Service Advisor our Main Shop!

Potential to earn $70k+

At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you!

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• A desire for a long term career with a growing organization
• Personal and professional integrity
• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Service Advisor • Baltimore, MD, United States