Quick Lane Advisor: Mon-Fri, Training & Discounts

Hiller Ford Inc; Franklin (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay with bonuses

Health, dental, vision, life insurance

Retirement plan options

Paid time off and holidays

Paid training and development

Job summary

Hiller Ford Inc. in Franklin, WI, is seeking a dependable Quick Lane Advisor to join our growing service team. You will help customers understand maintenance needs, coordinate service and repairs, and ensure smooth visits in a busy dealership environment.

The role emphasizes customer service, clear communication, and teamwork with the service team. We offer training, a supportive environment, and opportunities for growth in a family-owned, high-volume Ford dealership.

Qualifications

• High school diploma or equivalent required.
• Customer service or automotive experience preferred.
• Strong communication and organizational skills.
• Interest in vehicle maintenance and automotive service.
• Ability to multitask in a fast-paced dealership environment.

Responsibilities

• Greet customers and accurately document service needs.
• Explain maintenance recommendations clearly to customers.
• Prepare service estimates and obtain approvals before work begins.
• Coordinate service with technicians and parts department, manage RO's.
• Support CSI goals and promote maintenance options to customers.

Skills

Customer service

Communication

Multitasking

Automotive knowledge

Organizational skills

Education

High school diploma

Tools

CDK dealership software

Ford OASIS

FordPass

SYNC

Job description

Hiller Ford Inc. in Franklin, WI, is seeking a dependable Quick Lane Advisor to join our growing service team. You will help customers understand maintenance needs, coordinate service and repairs, and ensure smooth visits in a busy dealership environment.

The role emphasizes customer service, clear communication, and teamwork with the service team. We offer training, a supportive environment, and opportunities for growth in a family-owned, high-volume Ford dealership.