Quartz Watch Technician – Authenticate, Diagnose & Repair

The RealReal; Secaucus (NJ); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

9 Paid Company Holidays

18 PTO Days

Job summary

The RealReal is seeking a Watch Technician to authenticate, diagnose, and repair quartz watches within our e-commerce centers. You will collaborate with multiple internal teams to ensure a seamless consignor experience and an efficient production pipeline.

Responsibilities include identifying brands/models, opening cases, diagnosing issues, performing battery changes, calibrations, pressure tests, and authentication across brands. Strong attention to detail and communication are essential.

Qualifications

• 3–5 years of experience servicing quartz timepieces.
• Excellent hand-eye coordination.
• Perfect vision (natural or corrected).
• Ability to execute on communication systems.
• Polished in verbal and written communication.
• Ability to handle multiple complex, time sensitive situations.
• Understanding of daily quotas and deadlines.
• Ability to work within specific process constraints.

Responsibilities

• Identify all quartz watches (brand, model, movement).
• Open/close watch cases without damage.
• Diagnose quartz movement issues.
• Change batteries and gaskets.
• Replace coils/circuits in quartz movements.
• Replace complete quartz movements.
• Calibrate chronograph indicators to factory settings.
• Perform pressure tests and timing measurements.
• Demagnetize all watch types.
• Authenticate quartz watches across brands.
• Clean external components of non-leather-strap watches using appropriate methods.

Skills

Quartz watch servicing

Hand-eye coordination

Verbal & written communication

Multi-tasking

Adaptability to new technology

Tools

Watchmaking tools

Job description

The RealReal is seeking a Watch Technician to authenticate, diagnose, and repair quartz watches within our e-commerce centers. You will collaborate with multiple internal teams to ensure a seamless consignor experience and an efficient production pipeline.

Responsibilities include identifying brands/models, opening cases, diagnosing issues, performing battery changes, calibrations, pressure tests, and authentication across brands. Strong attention to detail and communication are essential.