Quantum Product Support Technician I (8:30am-5pm, 9:30am-6pm rotation)

Pride Mobility Products Corp.; Duryea (Luzerne County); On-site; USD 47,000 - 60,000; Full time

Job summary

Pride Mobility Products Corp. is seeking a technical support professional to help troubleshoot Quantum Rehab products and provide issue resolution for Providers.

You will enter orders via phone, web, and fax while aiming to improve customer satisfaction and report quality concerns to Regulatory and Compliance. Safety and CTPAT training are part of the role, and you will collaborate with all Pride departments to exceed expectations.

Qualifications

• Must be a team player, friendly, professional, detail-oriented, and honest.
• Multi-task, problem-solve, and prioritize in a fast-paced environment.
• Read and comprehend work instructions.
• Relentless drive to achieve advancement and continuous improvement.
• Basic working knowledge of Microsoft Office Word and Excel.
• Excellent telephone etiquette and verbal/written communication skills.

Responsibilities

• Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers.
• Enter orders and data received via the telephone, web, and faxes.
• Identify and communicate areas for improvement regarding customer satisfaction.
• Report all service complaints that can be deemed as a Quality Concern to Regulatory and Compliance.
• Ensure all safety and security rules are strictly observed and any accidents or injuries are reported.
• Complete the Annual CTPAT Security Training.
• Focus on continuous improvement and work with Pride departments to exceed expectations.

Skills

Team player

Multi-tasking

Hand tools

Power tools

Reading instructions

MS Office (Word/Excel)

Willingness to learn

Telephone etiquette

Verbal and written communication

Education

High School Diploma or GED

Tools

Microsoft Office

Hand tools

Job description

Hourly Rate: $22.59 with $5,000 annual bonus potential

DESCRIPTION/JOB SUMMARY

To assist in trouble-shooting and providing technical support for Quantum Rehab products and problem resolution for Providers

RESPONSIBILITIES/DUTIES

• Assist in trouble-shooting Quantum Rehab products and provide technical support for all Providers
• Enter orders and data received via the telephone, web, and faxes
• Identify and communicate areas for improvement regarding customer satisfaction
• Report all service complaints that can be deemed as a Quality Concern to the Regulatory and Compliance team (injury, property damage, etc.)
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management
• Complete the Annual CTPAT Security Training
• Focus on continuous improvement, and consistently demonstrate good business judgment
• Work effectively with all Pride departments to exceed internal and external expectations
• Pride retains the discretion to modify duties and/or assign other duties as necessary

REQUIRED SKILLS

• Must be a team player, friendly, professional, detail-oriented, and honest
• Must have the ability to:
• Multi-task, problem-solve, and prioritize in a fast-paced working environment
• Use hand tools and standard power tools
• Read and comprehend work instructions
• Must have:
• Relentless drive to achieve advancement and continuous improvement
• Basic working knowledge of Microsoft Office Word and Excel
• A willingness to learn and/or adapt to new work methods
• Excellent telephone etiquette skills
• Excellent verbal and written communication skills

PREFERRED SKILLS

• Push/Pull/Lift 25 lbs. preferred

REQUIRED EXPERIENCE

• At least 1 year of customer service experience

PREFERRED EXPERIENCE

• At least 1 year of hands-on mechanical and/or electrical experience in an environment supporting design, manufacturing, or technical processes preferred
• Current or previous successful employment experience with Pride Mobility Products Corporation preferred

REQUIRED EDUCATION

• High School Diploma or GED

PREFERRED EDUCATION

• Associate degree in an electronics, technical or biomedical related field preferred

REQUIRED QUALIFICATIONS

• Must be legally authorized to work in the United States without sponsorship now, or in the future

DETAILS

• This job description is not intended to be all-inclusive
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act
• Pride Mobility Products®/Quantum Rehab® is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products®/Quantum Rehab® is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.
• If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.