Rehab Product Support Associate - Greater Richmond Area/DC

Pride Mobility Products Corporation; Richmond (VA); On-site; USD 55,000 - 90,000; Full time

Job summary

Pride Mobility Products Corporation seeks a field-facing professional to work with Field Sales, focusing on applications and configurations of advanced Rehab products, including Q Logic electronics. You will train therapists, customers, and VA facilities and collaborate with Rehab Product Specialists and the Quantum Team.

You will travel within the territory to present Quantum Products, assist with technical training, and ensure safety and QA processes are followed while maintaining inventory

Qualifications

• 1 year or more experience with Electro‑Mechanical Applications in Health Care, Sales, Manufacturing, and/or Production OR an Associate or Bachelor's degree in a related Health Care field.
• Ability to travel within the assigned territory and lift up to 50 lbs.
• Must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

• Work with Field Sales to develop and focus on applications and configurations of Rehab products.
• Provide training and support for Rehab products to customers, therapists, and VA facilities.
• Travel throughout the territory to present Quantum Products and educate on Q Logic electronics.
• Assist with education presentations and technical training in the territory as needed.
• Report field data and growth opportunities to Rehab Product Specialists and Regional Manager.

Skills

Team player

Multi-tasking

Cross-functional

Troubleshooting

Mobility equipment

Travel readiness

Lifting up to 50 lbs

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Summary

To work with Field Sales as a comprehensive team to help develop and focus on applications and configurations of advanced Rehab products.

Responsibilities / Duties

• Focus on continued training, development and support for Rehab products (large portion to include Q Logic electronics) for customers, therapists, and VA facilities.
• Communicate consistently with Rehab Product Specialists, Regional Managers, and the Quantum Team to fulfill needs of Rehab providers in the assigned Field Sales territory.
• Travel throughout the assigned territory to provide training and presentations on Quantum Products with a large focus on Q Logic electronics.
• Assist with education presentations and technical training, when applicable in the territory.
• Communicate Quality Assurance issues and concerns.
• Report field data regarding growth opportunities within your assigned territory to Rehab Product Specialists and Regional Manager.
• Maintain inventory on demo chairs, electronics, and accessories needed in the field.
• Maintain cost effective time and territory management.
• Submit monthly expenses and weekly itineraries for travel.
• Assist providers and their technical staff in troubleshooting and repairs of units in the field.
• Participate in VA clinics and VA related activities.
• Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management.
• Complete the Annual CTPAT Security Training.
• Focus on continuous improvement, and consistently demonstrate good business judgment.
• Work effectively with all Pride departments to exceed internal and external expectations.
• Pride retains the discretion to modify duties and/or assign other duties as necessary.

Required Skills

• Must be a team player, friendly, professional, detail-oriented, and honest.
• Must have the ability to multi‑task, problem‑solve, and prioritize in a fast‑paced working environment.
• Work with multiple departments as a cross‑functional team.
• Assemble and troubleshoot mechanical and electrical devices.
• Travel for the company and transport demo equipment as business needs dictate.
• Lift/Push/Pull up to 50 lbs.

Additional Requirements

• Relentless drive to achieve advancement and continuous improvement.
• Basic working knowledge of Microsoft Office Word, Excel and PowerPoint.
• Excellent web navigation skills.
• Excellent verbal and written communication skills.
• Excellent planning, customer service, public speaking and presentation skills.

Preferred Skills

• Basic working knowledge of Pride operating systems.
• Basic knowledge of clinical diagnoses and equipment considerations.
• Strong mechanical and/or electrical assembly and troubleshooting skills.

Required Experience

• At least 1 year of experience with Electro‑Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment OR an Associate Degree in a field related to Health Care OR a Bachelor's Degree.

Preferred Experience

• At least 2 years of experience within the Mobility Industry.
• Current or previous successful employment experience with Pride Mobility Products Corporation.

Required Education

• High School Diploma or GED.

Preferred Education

• Associate Degree in a Health Care related field.
• Assistive Technology Professional (ATP) Certification.

Required Qualifications

• Must be legally authorized to work in the United States without sponsorship now or in the future.

Details

• This job description is not intended to be all-inclusive.
• This is a safety sensitive position.
• In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act.

Equal Opportunity Employer

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products/Quantum Rehab is an affirmative action employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.

For further information, please review the Know Your Rights notice from the Department of Labor.