Quantitative Operations Associate – Volume & Capacity Modeler-Global Operations

Mary Dickson; Newark (DE); On-site; USD 85,000 - 132,000; Full time

Benefits offered by this job

Discretionary incentive eligible

Job summary

Bank of America is seeking a highly quantitative professional to develop and maintain forecasting and capacity planning models to optimize staffing for Global Operations. The role emphasizes time-series forecasting, simulation, and risk model alignment with Model Risk Management standards.

The ideal candidate brings strong analytical skills, proficiency in SAS/Python/R, and collaboration with cross-functional teams to deliver precise insights and actionable recommendations.

Qualifications

• 2+ years of experience in quantitative roles modeling complex systems.
• Fundamental understanding of linear regression and time-series modeling, discrete event simulation, and optimization techniques.
• Proficient in MS Office, particularly Excel.
• Experience with SAS, Python, R, or similar statistical software.
• Experience with Arena or similar discrete event simulation software.
• Experience with SAS OR, GAMS, XPRESS, CPLEX, or similar optimization software.
• Ability to work in a team-oriented environment with strong problem solving and collaboration.
• Strong communication and interpersonal skills - ability to convey complex ideas clearly to stakeholders.

Responsibilities

• Develop and maintain volume forecasting, capacity planning, and resource optimization models.
• Help modernize existing volume forecasting and capacity models using advanced predictive modeling, simulation and optimization techniques.
• Assist in driving volume and capacity modeling consistency and innovation across the team.
• Routinely partner with the Front Line Units (FLUs) to generate best in class outcomes.
• Conduct routine model production and performance presentations with executive leadership.
• Evaluate new opportunities and implement enhancements to current capacity model inputs, processes, and outputs.
• Help with documentation and other efforts to adhere to Model Risk Management (MRM) guidelines.

Skills

Analytical Thinking

Data Modeling

Data Visualization

Data and Trend Analysis

Attention to Detail

Collaboration

Problem Solving

Presentation Skills

Stakeholder Management

Risk Management

Education

Bachelor’s degree in Statistics, Applied Economics, Industrial Engineering, Mathematics, Operations Research, Analytics, Finance or other STEM field

Master’s degree in Statistics, Applied Economics, Industrial Engineering, Mathematics, Operations Research, Analytics, Finance or other STEM field

Tools

Excel

SAS

Python

R

Arena

SAS OR

GAMS

XPRESS

CPLEX

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description

Responsible for developing quantitative/analytic models and applications in support of the firm's risk management effort. This role focuses on the development of operations/data management policies, strategies and operational guidelines for the organization's various financial products as they relate to the analysis, tracking, and reporting of various risk metrics. This role often possesses an advanced degree in physics, applied mathematics, statistics/probability or another heavy quantitative discipline. Quantitative analytic staff is focused on and responsible for the development of the theory and mathematics behind various models. Individual Contributor and reports to Quant Operations Manager

Job Summary

Global Operations Management Reporting & Analytics is looking for a motivated individual with strong quantitative skills and experience with time-series forecasting, capacity planning, simulation modeling, and/or operations research. This individual will be responsible for developing and maintaining strategic volume forecasting and capacity planning models with the goal of maintaining optimal staffing levels across Global Operations. In addition, the position will assist with efforts to ensure models adhere to Model Risk Management (MRM) standards. The ideal candidate will have a keen eye for detail, a strong sense for modeling complex operational systems, and excellent verbal and written communication skills.

Responsibilities

• Develop and maintain volume forecasting, capacity planning, and resource optimization models
• Help modernize existing volume forecasting and capacity models using advanced predictive modeling, simulation and optimization techniques
• Assist in driving volume and capacity modeling consistency and innovation across the team
• Routinely partner with the Front Line Units (FLUs) to generate best in class outcomes
• Conduct routine model production and performance presentations with executive leadership
• Evaluate new opportunities and implement enhancements to current capacity model inputs, processes, and outputs
• Help with documentation and other efforts to adhere to Model Risk Management (MRM) guidelines

Required Skills

• Bachelor’s degree in Statistics, Applied Economics, Industrial Engineering, Mathematics, Operations Research, Analytics, Finance or other STEM field
• 2+ years of experience in quantitative roles modeling complex systems
• Fundamental understanding of linear regression and time-series modeling, discrete event simulation, and optimization techniques, through education or professional experience
• Proficient in MS Office, particularly Excel
• Experience with SAS, Python, R, or similar statistical software
• Experience with Arena or similar discrete event simulation software
• Experience with SAS OR, GAMS, XPRESS, CPLEX, or similar optimization software
• Ability to work in a team-oriented environment with strong aptitude for problem solving and collaboration
• Strong communication and interpersonal skills - specifically the ability to communicate complex ideas in a clear and concise manner to key stakeholders
• Natural curiosity and drive to answer important business questions
• High aptitude for self-motivation and self-determined project work in a fast-paced and rapidly changing environment

Desired Skills

• Master’s degree in Statistics, Applied Economics, Industrial Engineering, Mathematics, Operations Research, Analytics, Finance or other STEM field
• Prior operational volume forecasting, capacity planning, or financial planning experience
• Experience with Tableau or other data visualization software
• Data mining experience using SQL/SAS querying
• Prior Banking industry analytics and modeling experience, specifically with models that adhere to standards set by a risk management governing body

Skills

• Analytical Thinking
• Business Intelligence
• Data Modeling
• Data Visualization
• Data and Trend Analysis
• Attention to Detail
• Collaboration
• Data Management
• Data Mining
• Presentation Skills
• Consulting
• Problem Solving
• Risk Management
• Stakeholder Management
• Technical Documentation

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency Details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and Benefits Information

Pay range$84,600.00 - $132,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Summary

Location: Charlotte; Jacksonville; Plano; Chandler; Chicago; Newark

Type: Full time