Quantitative Operations Associate

Bank of America; Phoenix (AZ); On-site; USD 110,000 - 150,000; Full time

Job summary

Bank of America is seeking a quantitative professional to design and implement models for volume forecasting, capacity planning, and workforce scheduling. The role applies advanced analytical methods to solve real-world business challenges and translate findings into practical recommendations.

The position focuses on developing robust models, maintaining governance, and presenting results to executive leadership while collaborating across teams to improve forecasting performance and efficiency.

Qualifications

• Master’s degree in industrial engineering, operations research, or related STEM field.
• Strong quantitative and analytical capability with modeling experience.
• Experience applying quantitative methods to business problems.
• Proficiency with Excel, PowerPoint, and VBA.
• Experience querying databases using SQL.
• Familiarity with model risk management and governance.

Responsibilities

• Develops and maintains models for volume forecasting, capacity plans, and vendor models.
• Drives consistency in model development and usage across peer groups.
• Conducts model production and performance reviews with executive leadership.
• Ensures adherence to Model Risk Management (MRM) requirements.
• Supports ongoing model monitoring to improve forecast performance.

Skills

Analytical Thinking

Data Modeling

Data Visualization

Presentation Skills

Collaboration

Problem Solving

Stakeholder Management

Technical Documentation

Education

Master’s degree in industrial engineering, operations research, or a related STEM field

Tools

Arena

Gurobi

Python

SAS

SQL

GitHub Copilot

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Global Operations Resource Analytics team is seeking a quantitative professional to develop and implement models for volume forecasting, capacity planning, workforce scheduling, scenario analysis, and operational performance reporting.

This role applies advanced analytical methods to real‑world business challenges and translates findings into practical, data‑driven recommendations.

Responsibilities:

• Develops and maintains models for the line of business, including volume forecasts, capacity plans, and vendor models
• Drives horizontal consistency in model development and usage across peer groups
• Conducts routine model production and performance presentations with executive leadership
• Ensures adherence to Model Risk Management (MRM) requirements
• Supports ongoing model monitoring to improve forecasting performance and efficiency

Required Qualifications:

• Master’s degree in industrial engineering, operations research, or a related STEM field.
• Proficiency with Microsoft Excel, PowerPoint, and VBA.
• Experience querying databases using SQL.
• Experience developing and implementing discrete‑event simulation and optimization models.
• Experience using GitHub Copilot to accelerate model development and formulate heuristics.
• Strong problem‑solving and collaboration skills.
• Demonstrated ability to apply quantitative methods to business problems.
• Ability to work effectively through ambiguity, complexity, and change.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience in capacity planning, financial planning, or quantitative modeling.
• Proficiency with Arena or comparable discrete‑event simulation software.
• Proficiency with Gurobi or comparable optimization software.
• Experience with Python, SAS, SQL, and data mining.
• Banking analytics and modeling experience, particularly in volume forecasting and capacity or resource optimization.
• Experience developing models under model risk management standards and governance requirements.
• Knowledge of linear regression, time‑series analysis, and other statistical modeling techniques.

Skills:

• Analytical Thinking
• Business Intelligence
• Data Modeling
• Data Visualization
• Data and Trend Analysis
• Attention to Detail
• Collaboration
• Data Management
• Data Mining
• Presentation Skills
• Consulting
• Problem Solving
• Risk Management
• Stakeholder Management
• Technical Documentation

Shift:

1st shift (United States of America)

Hours Per Week:

40