Quality Technician (Warranty)

Tokai Rika Group; Plymouth (MN); On-site; USD 60,000 - 80,000; Full time

Job summary

Tokai Rika Group, a key player in the automotive parts sector, is looking for a warranty management professional in Plymouth, Minnesota. This role includes leading warranty lab operations, performing product tests, and ensuring quality management adherence. Ideal candidates will have a technical degree and several years of related experience.

Qualifications

• Minimum 3+ years of relevant experience.
• Technical School or Associate Degree required.

Responsibilities

• Leads warranty lab daily functions and coordinates with quality engineers.
• Performs electrical, mechanical, and functional tests of products.
• Supports adherence to Quality Management Systems (QMS) and Environmental Management Systems (EMS).

Skills

Technical Support

Quality Control

Analysis

Communication

Education

Technical School or Associate Degree

Job description

RESPONSIBILITIES:

General and Task Management:

1. Takes the lead role in Warranty Lab daily functions and communicates/coordinates with Quality Engineers.
2. Provides support for warranty returns, customer concerns, and EDER systems processes.
3. Performs electrical, mechanical, and functional tests of products following specified test protocols.
4. Conducts visual evaluation and dimensional measurements of products using fixed or preset measuring instruments as per established work manuals.
5. Analyzes warranty return parts to support corrective actions and recurrence prevention.
6. Prepares simple reports and provides detailed evidence to team members.
7. Communicates analysis results to facilitate short-term, recurrence prevention, and long-term corrective actions aimed at customer KPIs, warranty prevention, and cost reduction (EDER).
8. Provides technical support to internal departments to maintain and improve product quality.
9. Supports adherence to Quality Management Systems (QMS) and Environmental Management Systems (EMS).
10. Calibrates gauging and equipment according to procedures.
11. Records test and measurement data using statistical process control and reports data appropriately.
12. Supports regular meetings to establish action plans for EDER activities and warranty cost reduction.
13. Ensures timely processing of warranty returns through the warranty department, including coordination, daily part reception/shipping, database management, and KPI monitoring.
14. Provides feedback for continuous improvement activities and supports or leads improvement projects.
15. Undertakes special projects as needed.
16. Establishes and achieves goals aligned with short- and long-term group objectives.
17. Maintains Lab and workspace with 5S principles and supports continuous improvements like 1 second find / 1 second reach.

People / Relationship Management:

1. Supports warranty engineers.
2. Supports internal groups regarding part quality.
3. Communicates efficiently with all stakeholders.
4. Liaises with warranty engineers, departments, customers, and suppliers as appropriate.
5. Committed to customer satisfaction.

EDUCATION AND EXPERIENCE:

1. Technical School or Associate Degree.
2. Minimum of 3+ years of relevant experience.

TRAM, Inc. is a Japanese-owned automotive parts supplier serving OEMs such as Toyota, Nissan, Subaru, Ford, and GM. Located in Plymouth, MI, and a subsidiary of Tokai-Rika Co. LTD in Nagoya, Japan, TRAM has been operating since 1986 with over 2,500 employees across five locations.

Our products include switch-related items, safety and security components, and more. Join us to drive your career forward and help make driving an intuitive experience. TRAM, Inc. is an Equal Opportunity Employer. For more information, visit http://www.tokai-rika.co.jp/en/.