Quality Technician

Novo Health Services, LLC; Louisville (KY); On-site; USD 50,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Paid Holidays

PTO

401(k) with Employer Match

Health Savings Account (HSA)

Medical, Dental, and Vision Programs

Life/AD&D Insurance

Long-Term Disability

Job summary

NOVO Health Services in Louisville, KY is seeking a Quality Technician to support site-level quality and compliance for the hygienic processing of healthcare textiles. You will ensure daily compliance with HLAC, TRSA Hygienically Clean, and ISO 9001:2015 standards, serving as the plant's contact for infection prevention and product quality.

Responsibilities include audits, document control, training, CAPA; monitor defect rates, support supplier quality verification, and participate in product

Qualifications

• Minimum 2–3 years of quality, compliance, or production support experience.
• Familiarity with HLAC, TRSA Hygienically Clean, or comparable hygiene and quality programs.
• Understanding of ISO9001:2015 quality management systems and internal audit principles.
• Proficient in document control, recordkeeping, and training systems.
• Analytical mindset with ability to trend quality data and identify improvement opportunities.
• Strong communication and interpersonal skills; able to work with plant staff, management, and auditors.
• Proficient in Microsoft Office and SharePoint/Smartsheet for QMS tracking.

Responsibilities

• Perform infection prevention (IP) and product audits, ensuring HLAC/TRSA compliance.
• Conduct process/work construction audits to confirm hygienic, appearance, and order accuracy requirements.
• Manage local document control, including removal of obsolete procedures, posting of new documents, and verifying operator training on updates.
• Maintain training matrices and records in coordination with HR; ensure ongoing training compliance beyond onboarding.
• Support customer complaint investigations, collect data, assist root cause analysis, and issue or implement quality alerts as needed.
• Execute incoming product and linen inspections, monitor supplier performance, and support vendor quality verification.
• Track and report defect rates to support continuous improvement and trend analysis.
• Verify critical-to-quality (CTQ) process parameters such as wash temperatures, drying cycles, and hygiene validation steps.
• Conduct or coordinate scale verification and equipment calibration checks as part of internal audit readiness.
• Participate in product or customer introduction reviews (APQP‑style) to verify product quality, packaging, and performance before rollout.
• Support CAPA activities in collaboration with the Regional Quality Manager.
• Provide feedback and recommendations for continuous improvement, particularly where quality, hygiene, and appearance impact customer satisfaction.
• Serve as the on-site liaison for internal audits, regional quality visits, and accreditation reviews.

Skills

IP audits

Quality data analysis

Document control

Training coordination

CAPA

Root cause analysis

MS Office/SharePoint

Communication skills

Education

High School diploma or GED

Associate degree or equivalent

Tools

SharePoint

Smartsheet

QMS tracking

Job description

Overview

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. The company provides a value‑driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO’s regional healthcare linen facilities are HLAC accredited and operate with state‑of‑the‑art processing equipment.

The Quality Technician supports the site‑level Quality and Compliance Systems for the hygienic processing of healthcare textiles. The role ensures daily compliance with HLAC, TRSA Hygienically Clean, and ISO9001:2015 standards while serving as the plant’s key contact for infection prevention, product quality, and document control.

Responsibilities

• Perform infection prevention (IP) and product audits, ensuring compliance with HLAC and TRSA standards.
• Conduct process and work‑construction audits to confirm hygienic, appearance, and order accuracy requirements are maintained.
• Manage local document control, including removal of obsolete procedures, posting of new documents, and verifying operator training on updates.
• Maintain training matrices and records in coordination with Human Resources; ensure ongoing training compliance beyond initial onboarding.
• Support customer complaint investigations, collect data, assist root cause analysis, and issue or implement quality alerts as needed.
• Execute incoming product and linen inspections, monitor supplier performance, and support vendor quality verification.
• Track and report defect rates (stains, holes, wash loss, packaging, etc.) to support continuous improvement and trend analysis.
• Verify critical‑to‑quality (CTQ) process parameters such as wash temperatures, drying cycles, ironer settings, and hygiene validation steps.
• Conduct or coordinate scale verification and equipment calibration checks as part of internal audit readiness.
• Participate in product or customer introduction reviews (APQP‑style) to verify product quality, packaging, and performance before rollout.
• Support corrective and preventive action (CAPA) activities in collaboration with the Regional Quality Manager.
• Provide feedback and recommendations for continuous improvement, particularly where quality, hygiene, and appearance impact customer satisfaction.
• Serve as the on‑site liaison for internal audits, regional quality visits, and accreditation reviews.

Education / Training

High School diploma or GED required. Associate degree or equivalent industry experience in quality, healthcare, or manufacturing preferred but not required. ISO9001:2015 internal auditing or quality systems training preferred. Experience in healthcare laundry or other regulated/validated environments is advantageous.

Requirements / Competency

• Minimum 2–3 years of quality, compliance, or production support experience (preferred).
• Familiarity with HLAC, TRSA Hygienically Clean, or comparable hygiene and quality programs.
• Understanding of ISO9001:2015 quality management systems and internal audit principles.
• Proficient in document control, recordkeeping, and training systems.
• Analytical mindset with ability to trend quality data and identify improvement opportunities.
• Strong communication and interpersonal skills; able to work effectively with plant staff, management, and auditors.
• Competent in Microsoft Office and SharePoint/Smartsheet systems for QMS tracking.

Benefits

• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) with Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long‑Term Disability (LTD)

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug‑Free Workplace.