Quality Technical Analyst II

AFLAC, INCORPORATED.; Windsor, Northern (CT, KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Dental and Vision

401(k) plans

Annual bonuses

Stock purchase program

Paid holidays

PTO up to 20 days

Sick leave as applicable

Job summary

Aflac is seeking a qualified candidate for a remote role based in the continental US. The position emphasizes business analysis, data-driven decision making, and cross-functional collaboration to improve processes and reporting.

The role requires VBA, Visio, and Minitab experience, plus strong communication and analytical skills. Educational background includes a Bachelor's degree and multiple years of relevant work experience.

Qualifications

• Bachelor's degree in business, CS, or related field and 4 years relevant work experience.
• Experience writing VBA and using Visio and Minitab 16 or later, or an equivalent combination of education and experience.
• Knowledge of business operations, business process analysis, quality management, project management, and software development methodologies.
• Strong analytical, research, and problem-solving skills with the ability to evaluate complex data, identify trends, and develop actionable recommendations.
• Excellent verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical information for diverse audiences and document processes, procedures, and business requirements.
• Ability to collaborate across functions, manage multiple priorities and adapt to changing business needs while maintaining accuracy, customer focus, and attention to detail.

Responsibilities

• Develop management reports by gathering data from multiple systems.
• Map current business processes to define requirements and solutions.
• Create, automate, and present reports for management.
• Document changes to processes and communicate to stakeholders.
• Support internal audit, financial control, privacy, and security departments.
• Perform other duties as assigned.

Skills

Analytical skills

Research skills

Problem-solving

Verbal communication

Written communication

Presentation skills

Interpersonal skills

Collaboration

Education

Bachelor's Degree in Business Administration, Computer Science, or related field

Tools

VBA

Microsoft Visio

Minitab

Power BI

SharePoint

Job description

Select how often (in days) to receive an alert:

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best‑known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Experience writing Visual Basic for Applications (VBA) and working with Microsoft Visio and Minitab 16 or later, or an equivalent combination of education and experience.
• Knowledge of business operations, business process analysis, quality management, project management, and software development methodologies.
• Strong analytical, research, and problem‑solving skills, including the ability to evaluate complex data, identify trends, and develop actionable recommendations.
• Effective verbal, written, presentation, and interpersonal communication skills, with the ability to translate technical information for diverse audiences and document processes, procedures, and business requirements.
• Ability to collaborate across functions, manage multiple priorities and adapt to changing business needs while maintaining a high level of accuracy, customer focus, and attention to detail.

Education & Experience Required

• Bachelor's Degree In Business Administration, Computer Science, or a related field
• Four years of professional job‑related work experience performing business analysis, developing business requirements, using analysis techniques, writing technical and/or online documentation for end‑users

Or an equivalent combination of education and experience

Education & Experience Preferred

• Advanced knowledge of excel or other reporting databases such as Power BI or Minitab.

Travel

• less than or equal to ten percent
• Develops technology and methods for random selection of files and transactions for audit by the Quality Auditors such as claims, policy service files, or calls; develops, maintains, and upgrades systems that house quality audit reviews, findings, and results; serves as administrator for the SharePoint site
• Maps current business processes to provide a foundation for defining business requirements and activities; uses business process maps to develop technological solutions, procedures, models, and operational processes; ensures that appropriate analysis is applied to business unit and quality team issues in an effort to provide the best resolution and satisfy internal and external customers
• Creates management reports, gathering data from various systems and developing/establishing reports into customer friendly formats for use by management; creates and automates reports for business unit management
• Ensures that all changes in processes/procedures, to include new system implementation and/or upgrades are documented and communicated to the quality team and/or business unit before implementation.
• Maintains and keeps all records related to projects, such as scope change control documentation, cost-change control documentation, and revised requirement documents; works with project manager to notify and involve mandatory department personnel in all projects, such as Internal Audit, Financial Control, Privacy, and Computing Security Departments.
• Performs other duties as assigned

Total Rewards

The salary range for this job is $70,000 to $90,000 This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state‑mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well‑being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.