Sr Mgr, Group Implementation

AFLAC, INCORPORATED.; Shelton (CT); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Annual bonuses

Stock purchase plan

11 paid holidays

PTO (up to 20 days)

Job summary

AFLAC, INCORPORATED. is seeking a remote Implementations Leader to oversee complex plan changes and client-service delivery across multiple partnerships. You will drive operational alignment and governance for scalable processes, while coaching teams to achieve excellence.

The role emphasizes governance, cross-functional collaboration, and focus on accuracy and cycle-time improvement within the renewal and enrollment space.

Qualifications

• Bachelor's Degree in a related field.
• 8+ years of professional related work experience.
• 5 years in a supervisory/managerial capacity leading diverse work groups.
• Or an equivalent combination of education and experience.

Responsibilities

• Leads the implementation function, ensuring operational alignment between the business and third-party partnerships.
• Oversees renewal support, plan change execution, and service delivery for complex, high-value accounts; ensures initiatives are completed accurately, on time, and in compliance with regulatory and contractual requirements.
• Directs the implementation of plan changes for custom business and specialized market segments, ensuring tailored solutions meet unique client needs.
• Establishes governance standards and oversight for EDI change management; ensures processes are optimized for scalability, compliance, and efficiency.
• Owns business operations process flows and work instruction governance; ensures documentation is maintained, accessible, and standardized across the division.
• Serves as the senior escalation point for implementation related issues; provides resolution direction for cross-functional leaders, to include Enrollment Platforms, and Premier Broker relationship management teams.
• Partners with cross-functional leadership like product, technology, and operations leadership to evaluate and enhance process flows; champions initiatives that improve accuracy, reduce cycle times, and enhance the customer experience.
• Oversees onboarding of new administrators and platform relationships; ensures cross-functional readiness and alignment for smooth integration.
• Provides senior leadership, coaching, and development to implementation managers and renewals team, building a culture of accountability, continuous improvement, and operational excellence.
• Monitors organizational performance metrics to identify trends, risks, and opportunities; leads process improvement and transformation initiatives in eligibility and plan change operations.
• Establish standards and best practices for implementation processes, documentation, and change management.
• Performs other duties as required.

Skills

Regulatory knowledge

Project management

Leadership

Communication skills

Windows-based software

Education

Bachelor's degree in a related field

8+ years of professional related work experience

5 years in a supervisory/managerial capacity

Equivalent combination of education and experience

Tools

Enrollment Platforms

EDI change management tools

Job description

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting as a Champion for Change
• Acting with Integrity
• Communicating Effectively
• Demonstrating Initiative
• Developing Talent
• Managing Performance
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Broad knowledge of federal, state, and local regulatory and insurance requirements.
• Broad knowledge of standard concepts, practices, and procedures related to the insurance industry.
• Demonstrated ability to apply operations management and business process re-engineering tools and techniques to a wide variety of business techniques.
• Strong project management, leadership, and practice development skills.
• Strong personal computer skills with experience in Windows-based software.
• Excellent presentation, oral, written, and interpersonal communications skills to effectively interact with Aflac’s senior management and internal and external contacts.

Education & Experience Required

• Bachelor's Degree in a related field
• 8+ years of professional related work experience
• 5 years in a supervisory/managerial capacity leading diverse work groups

Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience in the insurance industry

• Leads the implementation function, ensuring operational alignment between the business and third-party partnerships.
• Oversees renewal support, plan change execution, and service delivery for complex, high-value accounts; ensures initiatives are completed accurately, on time, and in compliance with regulatory and contractual requirements.
• Directs the implementation of plan changes for custom business and specialized market segments, ensuring tailored solutions meet unique client needs.
• Establishes governance standards and oversight for EDI change management; ensures processes are optimized for scalability, compliance, and efficiency.
• Owns business operations process flows and work instruction governance; ensures documentation is maintained, accessible, and standardized across the division.
• Serves as the senior escalation point for implementation related issues; provides resolution direction for cross-functional leaders, to include Enrollment Platforms, and Premier Broker relationship management teams.
• Partners with cross-functional leadership like product, technology, and operations leadership to evaluate and enhance process flows; champions initiatives that improve accuracy, reduce cycle times, and enhance the customer experience.
• Oversees onboarding of new administrators and platform relationships; ensures cross-functional readiness and alignment for smooth integration.
• Provides senior leadership, coaching, and development to implementation managers and renewals team, building a culture of accountability, continuous improvement, and operational excellence.
• Monitors organizational performance metrics to identify trends, risks, and opportunities; leads process improvement and transformation initiatives in eligibility and plan change operations.
• Establish standards and best practices for implementation processes, documentation, and change management.
• Performs other duties as required.

Total Rewards

The salary range for this job is $120,000 to $160,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.