Quality Team Lead: Issue Resolution & Customer Focus

Altium Packaging; Janesville (WI); On-site; USD 60,000 - 80,000; Full time

Job summary

Altium Packaging in Janesville, WI is seeking a quality supervisor to lead the quality team and ensure production meets our standards. You will work with the quality team to address issues, train staff, and present cases to the Plant Manager for effective resolution.

You will maintain regular contact with customers, support production, monitor safety, review quality forms, and manage overtime as needed to meet business demands. A strong quality control background is essential.

Qualifications

• 2 years experience in quality control.
• Proficient computer skills.
• Communicate effectively in written and oral formats.
• Be able to train and perform follow‑up with the quality team.
• Developed leadership skills.
• Be able to work independently.
• Be willing to ask for help when necessary.

Responsibilities

• Work with the quality team to correct any quality issues and train/develop your team.
• Present quality cases or arguments to the Plant Manager in an effective way.
• Follow through logical processes for the resolution of quality issues.
• Maintain contact with customers weekly for follow up and proactive quality solutions.
• Serve as contact for customer complaints, create an action plan and see to resolution.
• Provide support to the production team.
• Monitor and participate in the plant's safety program.
• Monitor and review quality forms and paperwork for accuracy.
• Overtime may be required due to business needs.

Skills

Quality control

Proficient computer skills

Effective communication

Training & coaching

Leadership

Independent work

Team collaboration

Education

2-year or 4-year degree

Job description

Altium Packaging in Janesville, WI is seeking a quality supervisor to lead the quality team and ensure production meets our standards. You will work with the quality team to address issues, train staff, and present cases to the Plant Manager for effective resolution.

You will maintain regular contact with customers, support production, monitor safety, review quality forms, and manage overtime as needed to meet business demands. A strong quality control background is essential.