Quality Systems & Customer Experience Specialist

Best Formulations; California (MO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Employee medical coverage

Dental, Vision, Life Insurance

401(k)

Paid holidays

Paid time off

Job summary

Sirio Nutrition (California) LLC is seeking a Quality System and Customer Service Specialist to ensure GMP-compliant quality functions and conduct audits across materials, facilities, and products. The role focuses on maintaining robust quality programs and supporting customer quality activities.

The candidate will draft SOPs, review quality documentation, and support in-house training while ensuring safety and regulatory compliance in a dynamic manufacturing environment.

Qualifications

• Education and experience in nutraceutical or pharmaceutical manufacturing.
• 5+ years in nutraceutical or pharmaceutical manufacturing, or 2+ years with a college degree.
• Knowledge of GMP, HACCP and food defense.

Responsibilities

• Participate in internal quality audits and support planning, coordination and hosting of inspections to ensure procedures and regulations.
• Conduct investigations and perform root cause analyses for audit findings, nonconformances and quality issues.
• Develop, implement, and monitor CAPAs with timely completion and documentation.
• Track CAPA status and quality metrics, perform trend analyses and report to management for improvement.
• Maintain knowledge of regulatory requirements, GMP regulations, and industry quality standards.
• Support customer quality activities by preparing quality documentation and reviewing quality agreements.

Skills

Quality systems

GMP compliance

Audits

CAPA management

Root cause analysis

Documentation

Regulatory knowledge

Education

High School/GED

College degree or related training

Job description

Sirio Nutrition (California) LLC is seeking a Quality System and Customer Service Specialist to ensure GMP-compliant quality functions and conduct audits across materials, facilities, and products. The role focuses on maintaining robust quality programs and supporting customer quality activities.

The candidate will draft SOPs, review quality documentation, and support in-house training while ensuring safety and regulatory compliance in a dynamic manufacturing environment.