Quality Systems & Customer Experience Specialist

SIRIO NUTRITION CALIFORNIA LLC; California (MO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

100% employee-only medical coverage

Dental, Vision, Life Insurance

401(k)

10 paid Holidays

Paid time off

Job summary

Sirio Nutrition (California) LLC seeks a Quality System and Customer Service Specialist to ensure GMP-aligned quality functions and drive continuous improvement. You will audit, investigate, and develop CAPAs while maintaining critical documentation across materials, facilities, and production cycles.

Responsibilities include SOP drafting, regulatory compliance support, and KPI reporting. The role requires experience in nutraceutical/pharmaceutical manufacturing and a strong focus on quality and

Qualifications

• High School Diploma or GED with 5+ years in nutritional/pharma manufacturing, or a college degree with 2+ years in the same field.
• Experience applying GMP regulations and quality systems in manufacturing environments.
• Ability to perform audits, investigations, and implement CAPAs while maintaining documentation.

Responsibilities

• Participate in internal quality audits and support inspections by certification bodies and regulators.
• Conduct investigations and root cause analyses for audit findings and nonconformances.
• Develop, implement, and monitor CAPAs with timely closure and verification.
• Track CAPA status, quality metrics, and provide periodic management reports.
• Draft and maintain SOPs and quality documentation; support risk assessments.
• Provide in-house cGMP training and monitor quality KPIs for management reviews.

Skills

Quality system knowledge

GMP compliance

Auditing

CAPA investigations

Regulatory compliance

Education

High School Diploma or GED

College degree

Job description

Sirio Nutrition (California) LLC seeks a Quality System and Customer Service Specialist to ensure GMP-aligned quality functions and drive continuous improvement. You will audit, investigate, and develop CAPAs while maintaining critical documentation across materials, facilities, and production cycles.

Responsibilities include SOP drafting, regulatory compliance support, and KPI reporting. The role requires experience in nutraceutical/pharmaceutical manufacturing and a strong focus on quality and