Quality Support Representative

City of Lincoln; Orlando (FL); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Specialty Rx, Inc. is seeking a qualified individual to support the VP of Operations, Pharmacist in Charge, and Quality Assurance Manager. The role focuses on auditing data, reviewing records, and maintaining compliance across pharmacy processes.

Responsibilities include developing training materials, monitoring operations for accuracy, and collaborating with internal teams to standardize processes and ensure adherence to regulatory standards.

Qualifications

• Requires experience in long-term care pharmacy operations.
• Demonstrates attention to detail and strong judgment.
• Proficient in reading, writing and speaking English.

Responsibilities

• Perform duties assigned by Operations VP or PIC and QA Manager.
• Conduct audit-related activities: data gathering, reviewing records, and documenting work papers.
• Monitor pharmacy processes for compliance and accuracy.
• Assist with training development for new and existing staff.
• Collaborate with teams to standardize training processes.

Skills

Long Term Care Pharmacy experience

Attention to detail

English proficiency

Good judgment

Education

H.S. diploma or equivalent

Tools

Microsoft Excel

Job description

Contact information

Description

At Specialty Rx, Inc., our mission is to provide exceptional service guided by our CARE culture — Commitment, Accountability, Respect, and Excellence. The highest priority of each employee is to deliver top-quality service to our customers and colleagues, whether directly or through supporting others. This job description outlines the primary responsibilities through which employees embody our CARE values and contribute to the company’s mission of outstanding service

Responsibilities

• Perform duties assigned by the VP of Operations or Pharmacist in Charge and/or Quality Assurance Manager


• Conduct audit related activities including but not limited to, obtaining, and analyzing data, reviewing records, supporting documentation, and completed audit work papers


• Monitors pharmacy related processes and data for compliance and accuracy


• Performs ongoing assessment and monitor pharmacy related areas


• Assist with the development of training and training materials for new and existing employees


• Work with internal teams to standardize training processes and systems


• Assist and coordinate any QI Projects, as needed


• Implement and maintain department objectives to ensure compliance of JCAHO accrediting


• Maintain compliance with all federal, state, and local employment laws

Qualifications

• H.S. diploma or equivalent


• Long Term Care Pharmacy experience


• Knowledge of the Pharmacy floor area, a plus


• Ability to read, write, speak, and comprehend English


• Uses good judgment and independent decision-making


• Must be detail oriented


• Microsoft Excel; Frameworks


• Ability to be mobile in performing job duties

Shift:

Hybrid (3 days onsite)

• 9:00 AM – 5:30 PM


• 10:00 AM – 6:30 PM

EEO Statement

SpecialtyRx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state, or local law.